Resident Liaison Officer (Customer Service)

We are an award-winning construction company looking to further expand our Resident Liaison teams on our London and surrounding area contracts.\\nWe are looking for people who have worked in the public, retail or care sector and are committed to giving a customer focused service. For us, good customer service and satisfaction is not only a priority, but a key part of what we do.\\nThe role:\\nAs a Resident Liaison Officer, you will be working within a site-based team and your day-to-day duties will include, but not limited to:\\n * Being the central point of contact for residents and site team members\\n * Carrying out resident interviews, surveys and daily visits to residents at home\\n * Keeping residents updated\\n * Dealing with and resolving residents' concerns and complaints\\n * Attending ad-hoc resident related meetings\\nWe are looking for someone who:\\n * Has good communication and customer service skills\\n * Has the ability to build good people relationships\\n * Can manage busy workloads, is self-motivated and the ability to work accurately under pressure\\n * Has their own car and Full UK Driving Licence – Driving involved (mileage reclaimable)\\nWhat we offer:\\n * Starting salary of £30,000\\n * £4,000 car allowance\\n * 26 days holiday per year + Bank Holidays\\n * Healthcare\\n * Pension\\n * Training\\n * Staff discount scheme\\n * Staff service awards\\n * Health and Wellbeing\\n * Treat days\\n * Staff referral bonus scheme (£2000)\\n * Regular company social events\\n * Enhanced paternity and maternity benefits\\n * Uniform and PPE\\n * Free eye tests\\n * Free flu jab and vaccinations (Voluntary)\\n * Cycle to work scheme\\nWe regularly add to the above benefits\\nHours:\\n * Monday to Friday – 8am to 5pm\\nInterviews are held at our Head Office at Woodford Green, Essex or by Teams