Resident Liaison Officer (Customer Service)

We are an award-winning construction company with a proud reputation for delivering high-quality projects and outstanding customer service. To support our continued growth, we are expanding our Resident Liaison Team in areas across London.\\n\\nAbout the Role\\n\\nAs a Resident Liaison Officer, you’ll be the first point of contact for residents whose homes we are working in. You’ll play a vital role in ensuring our works run smoothly while providing reassurance, clear communication, and exceptional service to residents throughout the process.\\n\\nYour responsibilities will include:\\n\\n * Acting as the main contact for residents and keeping them informed at every stage\\n\\n * Carrying out resident interviews, surveys, and home visits\\n\\n * Proactively updating residents on works progress\\n\\n * Handling and resolving queries, concerns, and complaints\\n\\n * Attending resident-related meetings as required\\n\\nAbout You\\n\\nWe are looking for someone who is approachable, empathetic, and highly organised.

You will have previous experience in customer-facing roles such as public service, retail, or care, and a genuine commitment to delivering excellent service.\\n\\nYou will also bring:\\n\\n * Strong communication and interpersonal skills\\n\\n * The ability to build positive relationships with residents and colleagues\\n\\n * Good organisational skills with the ability to manage a busy workload\\n\\n * A calm and professional approach under pressure\\n\\n * A full UK driving licence and access to your own car (mileage reclaimable)\\n\\nWhat We Offer\\n\\nWe value our people and reward their commitment.\\n\\nIn return, you will receive:\\n\\n * Competitive pay: £30,000 starting salary + £4,000 car allowance\\n\\n * Generous leave: 26 days holiday + bank holidays\\n\\n * Comprehensive benefits: Healthcare, pension, staff discounts, and wellbeing initiatives\\n\\n * Career development: Ongoing training and professional growth opportunities\\n\\n * Rewards and recognition: Loyalty bonus, referral scheme (£2,000), long-service awards, and regular company social events\\n\\n * Additional perks: Treat days, well-being day, cycle-to-work scheme, enhanced family leave benefits, uniforms & PPE, free eye tests, flu jabs, and vaccinations\\n\\nInterviews\\n\\nInterviews will be held at our offices in Woodford Green, Essex, or via Microsoft Teams.\\n\\nReference ID: RLO/OCT25