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- Tasks: Lead a team in assessing and disseminating intelligence from the HMRC Fraud Hotline.
- Company: Join HMRC's diverse Intelligence Services team, crucial for compliance and enforcement.
- Benefits: Enjoy a competitive salary, flexible work options, 25 days holiday, and continuous training.
- Why this job: Make a real impact in safeguarding public funds while developing your leadership skills.
- Qualifications: Must have strong decision-making skills and experience in a telephony environment.
- Other info: National Security Vetting clearance required; training provided to excel in this role.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Abouttherole
WouldyouenjoyworkingwithHumanIntelligence?Evenifyouhaventbefore?
Areyouservice-focussedandthriveinatelephonyenvironmentputtingthecustomerandbusinessfirst?
Ifso,thenwearelookingfortalentedindividualslikeyou,withapassionfordeliveringexcellentcustomerservice,whocanleadandmotivate,tojoinusattheFraudReportingGateway!
Salary£36,320+£10,521peryearpluspension.
60%ofyourworkingmonthflexiintheoffice40%athome
25daysholiday+bankholidaysandmore
AccesstoupskillingcoursesandCSbenefits
FollowlinktolearnmoreandapplybeforeThur25thMarch11:55pm
AbouttheTeam
YouwillbejoiningtheIntelligenceServices,oneofthemostdiverseteamswithinHMRCsRiskandIntelligenceService(RIS).
OurteamsareattheheartofHMRCscomplianceandenforcementactivity.
Thisbusiness-criticalrolehasnationalsignificance.WemanageHMRCsFraudHotlinesoneofourmajorHumanIntelligence(HumInt)sourcesandgetalongwithmembersofthepublicwhoringustoreportallegedwrongdoing.
ThisisakeysourceofintelligenceforRISwhichinformsdecision-makingandsupportHMRCandexternalpartnerstotackleevasion,avoidance,seriousnon-compliance,andwidercriminality.
Bytakingonthisroleyouwillmakearealimpactinsafeguardingthepublicfundsrequiredtopayforvitalserviceslikeeducationandhealthcareandprovidesupportvulnerablemembersofourcommunity.
Itisanexcitingtimetojoinus!
SeewhatitsliketoworkatHMRC:findoutmoreaboutusoraskourcolleaguesaquestion.Questionsrelatingtoanindividualapplicationmustbeemailedasdetailedlaterinthisadvert.
JobDescription
YouwilljointheFraudReportingGateway(FRG)whichispartoftheIntelligenceServiceswithinRISIntelligence.Thisteamreceives,assesses,anddisseminatesintelligencederivedfromHumanIntelligence(HumInt)sources,includingtheHMRCFraudHotline.
Withlinemanagementresponsibilitiesforateamyouwilllead,empower,andsupportteammemberswhilstcreatinganinclusiveenvironmentforthemtowork.
YouwillensureteammembershavethecapabilitytocontinuallydeliveraqualityservicewithinourgivenServiceLevelAgreements.Thiswillinvolvehavingoversightforreceiving,assessing,andthetimelydisseminationofintelligencefromHumIntsaboutpossiblecriminaloffences,regulatorybreaches,ornon-compliancebyathirdparty.
AnotherkeyaspectofyourrolewillbeleadingandhandlingthedevelopmentofqualityintelligenceproductsinlinewithHMRCstrategies,policesandcustomerrequirements.
HMRCsFraudHotline,isopenedfrom9:00amto5:00pm,MondaytoFriday,andattractsawiderangeofcallers/customers.Notwocallsarethesame,notwodaysarethesame.AcriticalaspectofyourrolewillbetoprovidesupervisiontothewiderteamastheyengagewithmembersofthepublicviatheFraudHotline.Thiswillrequireassimilatinginformationquickly,makingsounddecisionsandprovidingtimelyintervention.Regularofficeattendancewillberequiredbetween9:00amand5:00pmonyourdutydays.
SecurityandTraining
SuccessfulcandidateswillneedtoholdNationalSecurityVetting(NSV)atSecurityCheck(SC)clearancetotakeuptheirpostinthissensitiverole.ApplicationsforSCclearancerequireaminimumoffiveconsecutiveyearsofresidencyintheUKpriortomakingtheapplication.
FurtherdetailscanbeacquiredintheAdditionalSecurityInformationofthejobadvert.
Weprovidecontinuoustraininginanencouragingenvironmenttohelpyouwillbuildandmastertheabilitiesrequiredtoexcelinthisrole.
CommenceandpasstheIntelligenceFoundation(IF)courseandwillbeawardedtheexternallyAccreditedCounterFraudIntelligenceTechnician(ACFITech)Certificate(unlessanequivalentCriminalJusticeLevel1awardhasalreadybeenobtained).
TheIFtrainingisanonlinecoursewhichlastsapproximately4weeks.
PersonSpecification
- Abilitytolead,motivate,encourage,andguideothers,drivingperformanceacrosstheTeam.
- Beingadeptatassimilatinginformationquicklyandprioritisingtasks,beingproactive,agoodproblemsolver,sounddecisionmakerandexcellentcommunicator.
- Awellorganisedindividual,whoisabletomanageanambitiousworkloadwithchangingprioritiesandworkindependentlytoahighstandardbutalsoeffectivelyasamemberoftheleadershipteam.
- Excellentwrittenandoralcommunicationskillsandtheabilitytocommunicateprofessionallyandeffectivelywithcolleaguesandteammembersatalllevels.
IMPORTANTINFORMATION
NationalSecurityVetting(NSV)atSecurityCheckclearanceisneededforthisrole.Thisrequires5-yearconsecutiveresidencyintheUKandtheroleisnoteligibleforvisasponsorship.Tocheckthatyouareeligibletoapply,reviewtheAdditionalSecurityInformationandSecuritysectionsintheadvert.
JoiningHMRCinthisroleisconditionaloncurrentlyholdingorapplyingandsubsequentlypassingNSVatSCclearancelevel.
Ifyoudonotholdorareunabletoacquiretherequiredsecurityvetting,wewillwithdrawtheofferofemployment,thisisbecauseyouwillnothavemettheconditionsofemploymentforthisrole.
YouwillalsoberequiredtosuccessfullycompletetheIntelligenceFoundationCourseandbeawardedtheAccreditedCounterFraudIntelligenceTechnician(ACFITech)Certificate(unlessanequivalentCriminalJusticeLevel1awardhasalreadybeenobtained)
EssentialCriteria
- Demonstrableexperienceofmakingsounddecisionsandcriticalthinking.
- Successfuloutcomesandexperiencehandlingstakeholderswithmaintainingmutuallybeneficialrelationshipsandadheringtoexcellentinterpersonalandworkloadorganisationskills.
DesirableCriteria
- Experienceofhandlingatelephony-basedfunction/environment.
- RecentknowledgeandevidenceofworkingwithineithertheCriminalJusticeorTaxcomplianceenvironmentwouldbeadvantageous,howevertrainingisavailable.
Behaviours
We'llassessyouagainstthesebehavioursduringtheselectionprocess:
- Leadership
- ManagingaQualityService
- CommunicatingandInfluencing
Fraud Reporting Gateway Higher Intelligence Officer employer: H M Revenue & Customs (HMRC)
Contact Detail:
H M Revenue & Customs (HMRC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Reporting Gateway Higher Intelligence Officer
✨Tip Number 1
Familiarize yourself with the key responsibilities of the Fraud Reporting Gateway role. Understanding how to assess and disseminate intelligence from Human Intelligence sources will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any experience you have in leading teams or managing projects. This role requires strong leadership skills, so be prepared to discuss specific examples of how you've motivated and empowered others in a work environment.
✨Tip Number 3
Brush up on your communication skills, especially in a telephony context. Since you'll be engaging with the public via the Fraud Hotline, being able to communicate clearly and effectively is crucial.
✨Tip Number 4
Research HMRC's current strategies and policies related to fraud prevention. Being knowledgeable about their approach will not only impress your interviewers but also show your commitment to the role and its significance.
We think you need these skills to ace Fraud Reporting Gateway Higher Intelligence Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Fraud Reporting Gateway Higher Intelligence Officer position. Understand the key responsibilities and required skills, especially around leadership, decision-making, and customer service.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in a telephony environment or roles that required critical thinking and sound decision-making. Use specific examples to demonstrate how you've successfully managed similar responsibilities.
Showcase Communication Skills: Since excellent written and oral communication skills are essential for this role, ensure your application reflects your ability to communicate professionally. Tailor your language to match the tone of the job description and be clear and concise.
Prepare for Security Clearance: Be aware that this role requires National Security Vetting at Security Check level. In your application, mention your eligibility and readiness to undergo this process, as well as your five years of consecutive residency in the UK.
How to prepare for a job interview at H M Revenue & Customs (HMRC)
✨Show Your Leadership Skills
Since this role involves leading and motivating a team, be prepared to discuss your leadership experiences. Share specific examples of how you've empowered others and driven performance in previous roles.
✨Demonstrate Critical Thinking
The job requires sound decision-making and critical thinking. Prepare to answer situational questions that assess your ability to analyze information quickly and make informed decisions under pressure.
✨Communicate Effectively
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and professionally, both verbally and in writing. Be ready to showcase how you can engage with diverse stakeholders.
✨Understand the Role of Human Intelligence
Familiarize yourself with the concept of Human Intelligence (HumInt) and its significance in fraud reporting. Being knowledgeable about the HMRC's Fraud Hotline and its impact will demonstrate your genuine interest in the role.
