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- Tasks: As a Registration Officer, you'll manage vital civil registrations and conduct ceremonies.
- Company: Join Richmond and Wandsworth Councils, dedicated to delivering exceptional public services.
- Benefits: Enjoy 40 days of annual leave, flexible working, and a generous pension plan.
- Why this job: Make a meaningful impact while working in a supportive and inclusive environment.
- Qualifications: Customer service experience and strong organizational skills are essential for this role.
- Other info: This position requires an enhanced DBS check and offers opportunities for professional growth.
The predicted salary is between 30700 - 37000 £ per year.
Job Description
Registration Officer
SO2-PO1 £36,432 – £44,430
Permanent
Full Time
Wandsworth Town Hall and York House, Richmond
Objective of role
As a Registration Officer, you will be instrumental in providing essential civil registration services across Richmond and Wandsworth, ensuring that all registrations—whether for births, deaths, marriages, or civil partnerships—are handled accurately and in full compliance with legal requirements.
You will assist residents throughout the registration process, conduct ceremonies, and work alongside a range of stakeholders, including government bodies and local authorities, to maintain high standards of service delivery.If you're committed to making a meaningful impact and have the skills to deliver exceptional services, we’d love to hear from you.
Richmond and Wandsworth Councils are currently recruiting Registration Officers for Wandsworth and Richmond Council. Please apply to this advert to be considered for both sites, we will discuss your preferred site at interview.This role will be based at Wandsworth Town Hall or Richmond Council and you will be required to attend the offices Monday to Friday.
About the role
You will play a crucial part in handling records, processing applications and ensuring data accuracy. You will need to have strong administrative and organizational skills coupled with strong customer service skills. Due to the varied nature of the role you will need to be proactive and solution focused.
- Statutory and Non-Statutory Services: Register births, deaths, marriages, and civil partnerships, and officiate at ceremonies. Manage all associated administration and documentation.
- Ceremony Management: Conduct marriage, civil partnership, and citizenship ceremonies, liaising with dignitaries, government agencies, and venue providers as needed.
- Customer Service: Provide expert advice and guidance to the public on registration services, managing enquiries via phone, email, social media, and in person.
- Legal Compliance: Scrutinize documents, ensure the validity of marriage and civil partnerships, and safeguard against sham or forced marriages.
- Finance and Record Maintenance: Handle payments for statutory and non-statutory services, maintain accurate records, and reconcile daily accounts.
- Team Support: Assist with training and guiding junior colleagues, supporting the Registration Service Manager, the Business Development Manager and Superintendent Registrar in daily operations and service innovation.
Essential Qualifications, Skills and Experience
- Proven experience in a customer-facing role, ideally within a registration, legal, or public service setting.
- Excellent communication skills, both written and verbal, with the ability to provide clear, professional advice.
- Strong organisational and administrative skills, including experience with data entry and managing records.
- Ability to handle sensitive situations tactfully and professionally.
- Experience of using IT systems to manage and update records accurately.
- Ability to work independently and as part of a team, demonstrating initiative and reliability.
Closing Date: 23/03/2025
Shortlisting Date: 24/03/2025
Interview Date: week beginning 07/04/2025
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). This role will require an enhanced DBS check.
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Registration Officer employer: LB RICHMOND UPON THAMES & LB WANDSWORTH
Contact Detail:
LB RICHMOND UPON THAMES & LB WANDSWORTH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Officer
✨Tip Number 1
Familiarize yourself with the civil registration process in the UK, especially regarding births, deaths, marriages, and civil partnerships. Understanding the legal requirements and procedures will help you stand out during the interview.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've handled sensitive situations in the past. This role requires tact and professionalism, so showcasing your skills in this area is crucial.
✨Tip Number 3
Research Richmond and Wandsworth Councils to understand their values and services. Being knowledgeable about the councils will demonstrate your commitment and enthusiasm for the role during the interview.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role involves providing clear advice and guidance, being articulate and confident in your communication will be key to impressing the interviewers.
We think you need these skills to ace Registration Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Registration Officer position. Understand the key responsibilities and required skills, such as customer service, administrative abilities, and legal compliance.
Tailor Your CV: Customize your CV to highlight relevant experience in customer-facing roles, particularly in registration, legal, or public service settings. Emphasize your organizational skills and any experience with data entry and record management.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for providing exceptional services and your commitment to making a meaningful impact. Mention specific examples of how you've handled sensitive situations or provided expert advice in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your communication is clear and professional, reflecting the excellent communication skills required for the role.
How to prepare for a job interview at LB RICHMOND UPON THAMES & LB WANDSWORTH
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Registration Officer. Familiarize yourself with the processes involved in registering births, deaths, marriages, and civil partnerships, as well as the legal requirements that must be adhered to.
✨Showcase Your Customer Service Skills
Since this role involves significant interaction with the public, be prepared to discuss your experience in customer-facing roles. Highlight specific examples where you provided exceptional service or handled sensitive situations with professionalism.
✨Demonstrate Organizational Abilities
The position requires strong organizational and administrative skills. Be ready to talk about your experience with data entry, record management, and how you ensure accuracy in your work. Consider sharing any tools or systems you’ve used to maintain records.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios related to registration services where you had to be proactive and solution-focused, and be ready to discuss your approach.
