Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage the Customer Service team to ensure exceptional customer experiences.
- Company: Join an award-winning global skincare brand with over 30 years of scientific research.
- Benefits: Enjoy hybrid work, great perks, and regular team social gatherings.
- Why this job: Be part of a fast-paced, supportive culture in a groundbreaking luxury brand.
- Qualifications: Strong customer service and management experience in luxury retail is essential.
- Other info: This is a 10-11 month maternity contract starting in April 2025.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
An award-winning and revolutionary global skincare brand, developed by 30+ years of scientific research, is seeking an experienced Customer Service Manager. This is a 10-11 month maternity contract starting in April 2025.
\\n\\n
The role offers hybrid working; 2 days a week working in stunning Central London offices and 3 days a week working from home. The company culture is collaborative, supportive, hard-working, fast-paced, and exceptionally service-driven. The company really looks after its staff – great perks and regular social gatherings in the team.
\\n\\n
This is a multi-faceted, and varied management role essential to ensuring the smooth operation of their Customer Service team, and maintaining their commitment to delivering exceptional customer experiences. As an integral part of the E-commerce team, this person will work closely with other departments to align strategies and processes with business objectives.
\\n\\n
Role is split into 4 parts; Leadership & Team Management, Strategic Planning & Customer Experience Enhancement, Daily Operations & Problem Resolution, and Training & Documentation.
\\n\\n
They are looking for someone with strong Customer Service experience, ideally previous management experience, within Luxury retail as well as a passion for skincare. It is essential that this person has fantastic communication skills, meticulous attention to detail, and is exceptionally service-driven. They are looking for candidates with prior experience using E-Commerce/Customer Service platforms (Magento, NetSuite, Intercom or other similar systems).
\\n\\n
A wonderful opportunity to join a growing, current, and ground-breaking luxury brand!
Customer Service Manager - Luxury Skincare employer: Knightsbridge Recruitment
Contact Detail:
Knightsbridge Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - Luxury Skincare
✨Tip Number 1
Familiarize yourself with the luxury skincare market and the specific brand values of the company. Understanding their unique selling points and customer demographics will help you align your experience with their expectations.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Be ready to discuss your approach to team motivation and conflict resolution.
✨Tip Number 3
Showcase your experience with E-Commerce and Customer Service platforms by discussing specific projects or challenges you've tackled. Mention any metrics that demonstrate your impact on customer satisfaction or operational efficiency.
✨Tip Number 4
Prepare to discuss your passion for skincare and how it translates into exceptional customer service. Share personal anecdotes or experiences that illustrate your commitment to enhancing customer experiences in this industry.
We think you need these skills to ace Customer Service Manager - Luxury Skincare
Some tips for your application 🫡
Understand the Brand: Research the skincare brand thoroughly. Familiarize yourself with their products, values, and customer service philosophy to tailor your application accordingly.
Highlight Relevant Experience: Emphasize your previous customer service and management experience, especially in luxury retail. Use specific examples that demonstrate your leadership skills and ability to enhance customer experiences.
Showcase Communication Skills: Since fantastic communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of successful team collaboration.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Highlight your experience with E-Commerce/Customer Service platforms and your passion for skincare to make a strong impression.
How to prepare for a job interview at Knightsbridge Recruitment
✨Show Your Passion for Skincare
Make sure to express your enthusiasm for skincare during the interview. Share any personal experiences or knowledge you have about luxury skincare products, as this will demonstrate your genuine interest in the industry.
✨Highlight Leadership Experience
Since the role involves team management, be prepared to discuss your previous leadership experiences. Provide specific examples of how you've successfully led a team, resolved conflicts, and motivated others to achieve exceptional customer service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to resolve customer issues effectively. Highlight your approach to problem-solving and how you ensure customer satisfaction, as this aligns with the company's commitment to exceptional customer experiences.
✨Familiarize Yourself with E-Commerce Platforms
Since experience with E-Commerce/Customer Service platforms is essential, make sure you are familiar with systems like Magento, NetSuite, or Intercom. Be ready to discuss how you've used these tools in past roles to enhance customer service operations.
