Internal Account Manager - Bilsthorpe

Internal Account Manager – Bilsthorpe

To deliver an excellent end to end customer service experience for Enva England Specialist Waste Customers, entangle adequately to maximise value waste recovery, drive loyalty, and deliver more services to existing customers, with the intent on increasing revenue spend and reliance upon Enva as the partner of choice.
To interact with the existing customer base to ensure proactive and effective communication with listed key customer account contacts. Review management information and interpret customer reports to maximise waste recovery. Upsell the entire range of products and services into existing customers to maximise customer spend versus annual targets. Act as point of escalation for customer retention. Educate customers on industry best practises to optimise safety and compliance on site.

Key Responsibilities

• Develop trusted advisor relationships with a defined list of customers.
• Facilitate regular review meetings with account contacts to ensure a positive relationship is maintained between Enva and the customer
• Clearly identify customer requirements with and identify opportunities to upsell additional services
• Proactively target existing customers from allocated customer list, in order maximise the number of services and customer spend against defined annual targets
• Support in resolving escalated queries and complaints from customer services
• Review customer management information to highlight compliance, spend and any irregularities across customer estates
• In conjunction with other members of the sector team, contribute to the development of the sector sales strategy and plans and assist in the preparation of annual business forecasts
• Act as a point of escalation from customer services as part of customer retention process and supporting the close out of non-conformances and near misses.
• Complete regular competitor analysis, supporting our position as industry leaders in sector
• Other activities as required from time to time

Skills, Knowledge and Expertise

• Proven sales background
• Excellent written and verbal communication skills
• You will have in-depth experience managing complex environments and are skilled at forecasting and territory planning
• Skilled at building relationships and be a confident networker
• The ability to instantly build a rapport with a wide variety of people
• Excellent interpersonal skills with the ability to develop effective and positive working relationships within and outside of the department.
• Dedicated approach and self-starter, with ability to work autonomously
• Highly organised with the ability to prioritise effectively and to plan and manage own agenda
• Problem solver, with ability to identify and implement sustainable solution’s to customer requests, or general issues that may arise on a day to day basis
• Highly focused on delivering results and objectives with a strong personal commitment to supporting the business in achieving its goals in a changing environment
• Positive and motivated with a flexible and adaptable attitude
• Excellent influencing, negotiation and presentation skills
• Good conflict resolution skills based on a ‘can do’ attitude
• Must demonstrate high levels of integrity and adopt a professional approach in all interactions – should be transparent, open and honest in all dealings
• Must have a proactive and safety focused approach
• Proficient in the use of Microsoft packages including Word, Excel and PowerPoint
• Recycling/Waste industry experience and a third level degree is desirable, but not essential.

Why Work For Enva?

Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.
Examples of Company Benefits:

• A competitive salary in a growing company committed to our people.
• A competitive holiday allowance.
• Company pension scheme.
• Enhanced family friendly policies.
• Employee Assistance Program
• Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
• Employee Life Insurance.
• Bike2Work scheme.
• Free on-site parking.