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For Companies At a Glance
- Tasks: Lead the Guest Experience Team to ensure 5-star service and guest satisfaction.
- Company: Join Andaz London Liverpool Street, a vibrant 5-star hotel by Hyatt in East London.
- Benefits: Enjoy 12 free hotel nights, discounted stays, free meals, and continuous learning opportunities.
- Why this job: Be part of a diverse team that values individuality and makes travel more human.
- Qualifications: No specific qualifications required; just bring your passion for hospitality and guest relations.
- Other info: This role is only open to applicants with the right to work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
Just some of the benefits you will enjoy as a Guest Relations Manager at Andaz London Liverpool Street, a concept by Hyatt Hotels
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Business attire laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
What you will do as a Guest Relations Manager
- Establishes and maintains a harmonious working and professional relationship with guests, Front Office Department, Housekeeping Department and all Andaz Employees.
- Continuously driving Hysat especially remembers me and my preferences and customer service scores.
- To oversee and manage the Guest Experience Office and ensure the experience for our guests whilst ensuring they receive an outstanding, seamless, 5 star service in all interactions with members of the Guest Experience Team.
- Complete all tasks on their designated task list in a timely and efficient manner and ensuring all necessary follow-up and communication is complete prior to ending their shift.
- Must lead by excellent example at all times and act as the point of contact for guests issues, requests and queries.
- Participate in daily handover from Shift Leader, act upon this knowledge (dealing with complaints, issues and requests) and share with colleagues to ensure a smooth operation and to provide exceptional 5 star service at all times.
- Schedule Guest Relations schedule according to business needs
About Andaz London Liverpool Street
Joining Andaz London Liverpool Street is choosing a5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
At Hyatt We care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job its a career for people who care.
Next steps:Apply today for thisGuest Relations Manager role and start your journey with Andaz London Liverpool Street!Please note that, at this time, we are only able to consider applicants who have the existing right to work in the United Kingdom, as visa sponsorship is not available for this position.
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Contact Detail:
Andaz London Liverpool Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarise yourself with the Andaz brand and its values. Understanding their commitment to personal style and exceptional guest experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Hyatt Hotels, especially those in guest relations roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to handle guest complaints and create memorable experiences. Highlighting these skills will show that you are ready to lead by example in a fast-paced environment.
✨Tip Number 4
Stay updated on the latest trends in hospitality and customer service. Being knowledgeable about industry standards and innovations can set you apart as a candidate who is proactive and passionate about enhancing guest experiences.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Guest Relations Manager. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Mention specific aspects of Andaz's values, such as empathy and inclusion, and explain how you embody these in your work.
Highlight Relevant Experience: In your CV, focus on previous roles in guest relations or customer service. Use quantifiable achievements to demonstrate your ability to enhance guest experiences and manage teams effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Andaz London Liverpool Street
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share specific experiences where you went above and beyond to create memorable moments for guests, as this aligns with the values of Andaz.
✨Demonstrate Strong Communication Skills
As a Guest Relations Manager, effective communication is key. Prepare examples of how you've successfully resolved guest issues or complaints in the past, showcasing your ability to maintain a harmonious relationship with both guests and colleagues.
✨Familiarise Yourself with Hyatt's Values
Research and understand Hyatt's core values such as Empathy, Integrity, and Inclusion. Be ready to discuss how these values resonate with you and how you would embody them in your role at Andaz.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to manage multiple tasks or handle difficult guests, and be prepared to explain your thought process and actions taken.
