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For Companies At a Glance
- Tasks: Lead IT projects, ensuring alignment with business goals and smooth execution across teams.
- Company: Join McArthurGlen, Europe's top designer outlet manager, creating extraordinary retail experiences since 1993.
- Benefits: Enjoy a competitive salary, performance bonuses, wellbeing allowance, flexible working, and exclusive discounts.
- Why this job: Be part of a collaborative culture that values innovation and offers international exposure and growth opportunities.
- Qualifications: Experience in IT project alignment, programme management, strong communication skills, and knowledge of Agile methodologies.
- Other info: We value diversity and encourage applications from everyone, even if you don't meet all requirements.
The predicted salary is between 43200 - 72000 £ per year.
IT Delivery Manager – Flexible, London office
Our Mission
\’To create the finest retail experiences.\’
Our Purpose
\’Making the extraordinary possible\’
McArthurGlen Group, Europe\’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries.
What you\’ll be doing…
We are looking for an experienced IT Delivery Manager to lead the end-to-end delivery of digital (web and app) and CRM initiatives .
This role will be responsible for coordinating cross-functional teams, managing delivery roadmaps, and ensuring alignment between technical solutions and business goals.
You will work closely with Product, CRM, and IT teams, as well as external partners, to deliver high-quality solutions that support our customer strategy.
Key Responsibilities:
- Oversee the delivery of digital and CRM projects , ensuring alignment with strategic objectives
- Coordinate activity across Product and CRM squads, managing dependencies and timelines
- Work closely with internal stakeholders and 3rd parties to resolve technical challenges
- Manage risks, issues, and delivery documentation (RAID logs, business cases, etc.)
- Support agile delivery processes, release planning, and change management
- Ensure clear communication and collaboration between all involved teams
Why McArthurGlen?
Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%
Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
Volunteering Days: Benefit from 2 paid volunteering days per year.
Exclusive Discounts: Access special discounts at our Designer Outlets.
Flexible Working: Hybrid working options where possible to accommodate your needs.
International Exposure: Work with colleagues across eight countries within a global organization.
Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.
To be successful you\’ll bring…
- Proven experience in IT delivery or programme management , ideally in digital environments
- Strong technical understanding of IT systems, with confidence in discussing technical topics with 3rd-party vendors and internal teams
- Familiarity with software delivery lifecycles , agile practices, and working across multiple squads
- Excellent stakeholder management and communication skills
- Highly organised, detail-oriented, and delivery-focused
- Experience in a B2C environment is a strong plus
What to expect…
• We commit to replying to all applications, feel free to get in touch if you\’d like an update
• You will have a main point of contact within our Talent team
• We\’re a collaborative business: it\’s important for you to meet as many people as you can during the recruitment process.
We\’re also aware that your time is precious, so aim to keep to a two-stage process wherever we can
Be part of something extraordinary…
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities.
Even if you are not sure you fit all the requirements for a particular role, we\’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.
Our Success Framework
Contact Detail:
McArthurGlen Designer Outlets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Delivery Manager - London office, United Kingdom
✨Tip Number 1
Familiarise yourself with Agile methodologies, as this role requires a solid understanding of them. Consider joining online forums or local meetups to discuss Agile practices and network with other professionals in the field.
✨Tip Number 2
Enhance your stakeholder management skills by seeking opportunities to lead discussions or projects in your current role. This will not only build your confidence but also demonstrate your ability to engage effectively with various stakeholders.
✨Tip Number 3
Research McArthurGlen's recent IT initiatives and projects to understand their strategic goals. This knowledge will help you articulate how your experience aligns with their objectives during interviews.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed change processes in previous roles. Highlighting your problem-solving skills and attention to detail will resonate well with the hiring team.
We think you need these skills to ace IT Delivery Manager - London office, United Kingdom
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the IT Delivery Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in IT project management, stakeholder engagement, and Agile methodologies. Use bullet points for clarity and focus on achievements that demonstrate your ability to align IT initiatives with business goals.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your problem-solving skills, leadership abilities, and how you have successfully managed IT projects.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the IT Delivery Manager role.
How to prepare for a job interview at McArthurGlen Designer Outlets
✨Understand the Company Culture
Before your interview, take some time to research McArthurGlen's values and culture. They emphasise inclusivity and collaboration, so be prepared to discuss how you align with these principles and how you can contribute to a positive work environment.
✨Showcase Your Stakeholder Management Skills
As an IT Delivery Manager, you'll need strong communication skills. Prepare examples of how you've successfully engaged stakeholders in past projects, addressing their needs and ensuring alignment with strategic goals.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you approached solving them. Highlight your leadership skills and attention to detail, as these are crucial for managing change and release processes.
✨Familiarise Yourself with Agile Methodologies
Since the role requires a solid understanding of Agile methodologies, brush up on your knowledge and be prepared to discuss how you've applied Agile principles in your previous projects. This will show your capability to manage programme activities effectively.
