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For Companies At a Glance
- Tasks: Support the Sales and Reservations team with administration and booking enquiries.
- Company: Join Ascott Hospitality, a trusted global leader in diverse accommodation offerings.
- Benefits: Enjoy career growth, travel allowances, discounts, and employee recognition perks.
- Why this job: Be part of a dynamic team focused on personal development and positive brand representation.
- Qualifications: Previous sales experience and strong communication skills are essential.
- Other info: Relocation support and special staff rates available after probation.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Ascott Hospitality UK is seeking an experienced and confident Sales Coordinator to become part of our Team.
You will report to the CRO Manager, supporting the Sales and Reservations team with administration and booking enquiry to achieve confirmed revenue across our portfolio of properties.
As our Sales Coordinator, you will be responsible for:
- Tracking each sales opportunity to close successfully
- Acting as a positive ambassador for EU properties ensuring that positive brand image is strengthened and maintained in all interactions with customers and colleagues
- Coordinating requests for groups and long stays proposals for EU properties
- Being responsible for groups and long stays enquiries and all related administration
- Ensuring all groups related tasks are completed communicated to the appropriate hotel departments
- Keeping property information relating to customer requirements, interests and market activities up to date
- Using Salesforce to input, maintain and plan targeted sales activity
- Building relationships with the bookers in order for them to return
- Handling, converting and closing enquiries to successful conclusion within agreed service levels
- Driving up-selling of rooms, supporting companys performance
- Liaising with the client in order to obtain the necessary information required to ensure that their requirements are met, and expectations managed
- Providing cover and support for the other Sales Coordinators and Reservations Agents when required
- Previous experience working in a relevant sales environment
- Effective communication skills
- Good administrative and organisational skills
- Opera Cloud/RMS PMS experience desirable
- Guest service and Relationship Management focused
This is your opportunity to be part of our team as a Sales Coordinator. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- A travel allowance for every day you work to contribute to your commuting cost
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day
- Employee Assistance Programme
- Refer a Friend bonus
- Employee Recognition Awards Ceremony and company team parties
- Once you pass your probation, a special staff rate when staying in our European properties
- Staff incentives when you and your team perform
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
About Us
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascotts presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences,colivingproperties,hotelsand independent senior living apartments. Ascott's award-winning hospitality brands includeAscott,Citadines,lyf,Oakwood,Somerset,The Crest Collection,The Unlimited Collection,Fox,Harris,POP!,Preference,Quest,VertuandYello. Through Ascott Star Rewards (ASR), Ascotts loyalty programme, members enjoy exclusive privileges and offers at participating properties.
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Contact Detail:
Ascott Hospitality Management UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for tracking sales opportunities. Consider taking an online course or tutorial to boost your confidence in using it effectively.
✨Tip Number 2
Build your knowledge of the hospitality industry, particularly in relation to group bookings and long stays. Understanding market trends and customer preferences will help you stand out during interviews.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling enquiries and building relationships with clients, which are crucial for the Sales Coordinator role.
✨Tip Number 4
Network with professionals in the hospitality sector, either through LinkedIn or local events. Making connections can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales coordination or similar roles. Emphasise your administrative skills and any experience with Salesforce or property management systems like Opera Cloud/RMS.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention specific examples of how you've successfully managed sales opportunities or built relationships in previous positions.
Highlight Relevant Skills: In your application, clearly outline your effective communication, organisational skills, and guest service focus. These are key attributes that Ascott Hospitality UK is looking for in a Sales Coordinator.
Showcase Your Team Spirit: Since the role involves supporting other Sales Coordinators and Reservations Agents, mention any experience you have working collaboratively in a team environment. This will demonstrate your ability to contribute positively to the team dynamic.
How to prepare for a job interview at Ascott Hospitality Management UK Ltd.
✨Know Your Sales Metrics
Familiarise yourself with key sales metrics and how they apply to the role of a Sales Coordinator. Be prepared to discuss how you have tracked sales opportunities in the past and any tools you've used, such as Salesforce.
✨Showcase Your Communication Skills
Effective communication is crucial for this role. During the interview, demonstrate your ability to articulate ideas clearly and engage in active listening. Share examples of how you've successfully built relationships with clients or colleagues.
✨Highlight Your Organisational Skills
As a Sales Coordinator, you'll need to juggle multiple tasks. Prepare to discuss your organisational strategies and how you prioritise tasks to meet deadlines. Mention any specific tools or methods you use to stay organised.
✨Emphasise Customer Service Experience
Since the role focuses on guest service and relationship management, be ready to share experiences where you went above and beyond for a customer. Highlight how you managed expectations and ensured satisfaction in previous roles.
