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For Companies At a Glance
- Tasks: Lead customer relationships and support for prestigious Awards, ensuring a seamless entry process.
- Company: Join a dynamic team focused on driving engagement in the fintech and financial services industries.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of an impactful program that values diversity and fosters strong customer connections.
- Qualifications: Strong communication skills and a passion for customer engagement are essential.
- Other info: We welcome applicants from under-represented backgrounds to promote equality and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
As the Awards Engagement Lead, you will manage relationships with entrants to the prestigious Awards, guiding them through the entry process and ensuring they have a seamless experience.
You will oversee day-to-day customer support, manage a team, and contribute to program growth by implementing strategies to drive customer engagement.
You will develop effective strategies to engage customers, build strong relationships, and ensure repeat entries. You'll also analyse customer behaviour and market trends to identify opportunities to improve customer engagement.
Key accountabilities
Customer Relationship Management:
● Lead customer interactions and support. Oversee daily support for customers, guiding them on entry requirements and resolving queries to ensure a seamless experience throughout the Awards process.
● Build and nurture strong relationships with customers, understanding their objectives and addressing their needs to encourage repeat entries and positive engagement.
● Provide guidance on crafting compelling award submissions, and ensuring compliance with submission requirements.
Leading & nurturing a high performance team:
● Manage and develop a team, providing guidance, support, and training to ensure high performance, effective collaboration, and alignment with Awards program objectives.
Value Creation:
● Develop and maintain a database of prospective entrants through targeted outreach, email campaigns, and relationship-building.
● Collaborate with Marketing team and wider business to achieve revenue targets associated with awards entries.
Market Research and Strategy:
● Stay updated on trends and innovations in the fintech and financial services industries industries to tailor award opportunities to client needs.
● Recording and sharing customer insights, documenting key interactions and feedback, and providing updates to support continuous improvement of the Awards and customer experience.
Operational Excellence:
● Develop expertise on our entry system, website, and materials, enabling you to assist the team and customers with both general and specific queries, ensuring they have a seamless experience.
● Tracking and reporting on progress, attending team meetings to relay valuable customer feedback, and highlighting any challenges in order to maintain smooth operations.
● Ensure all award entries are submitted accurately and on time, meeting all technical and quality standards.
● Coordinate with internal teams to streamline the awards process and address any challenges.
● Overseeing administrative tasks, including managing entry withdrawals processes, reallocations, and deadline extensions to ensure smooth program operations.
Handle actively welcomes applicants from under-represented backgrounds – we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
Engagement Lead - B2B Awards employer: Handle Recruitment
Contact Detail:
Handle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Lead - B2B Awards
✨Tip Number 1
Familiarize yourself with the awards process and the specific requirements for entries. Understanding the nuances of what makes a compelling submission will not only help you guide entrants effectively but also demonstrate your expertise during interviews.
✨Tip Number 2
Network within the fintech and financial services industries to build relationships with potential entrants. Attend relevant events or webinars to connect with professionals who may be interested in participating in the awards.
✨Tip Number 3
Stay updated on market trends and customer behavior by following industry news and reports. This knowledge will enable you to tailor your engagement strategies and show your proactive approach to potential employers.
✨Tip Number 4
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to nurture high-performance teams will set you apart as a candidate who can drive results.
We think you need these skills to ace Engagement Lead - B2B Awards
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Engagement Lead position. Understand the key responsibilities and required skills, especially around customer relationship management and team leadership.
Tailor Your CV: Customize your CV to highlight relevant experience in customer engagement, team management, and any previous roles that involved guiding clients through processes. Use specific examples that demonstrate your ability to build relationships and drive engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your understanding of the awards process. Mention how your background aligns with the company's commitment to equality, diversity, and inclusion.
Showcase Your Analytical Skills: In your application, emphasize your ability to analyze customer behavior and market trends. Provide examples of how you've used data to improve customer experiences or drive engagement in past roles.
How to prepare for a job interview at Handle Recruitment
✨Show Your Customer-Centric Approach
As an Engagement Lead, your ability to manage customer relationships is crucial. Be prepared to discuss specific examples of how you've successfully guided customers through processes in the past, ensuring their needs were met and their experience was seamless.
✨Demonstrate Team Leadership Skills
Since you'll be managing a team, highlight your leadership experience. Share instances where you provided guidance and support to your team, fostering collaboration and high performance. This will show that you can lead effectively while aligning with program objectives.
✨Discuss Your Market Awareness
Stay updated on trends in the fintech and financial services industries. During the interview, mention any relevant insights or research you've conducted that could help tailor award opportunities to client needs. This demonstrates your proactive approach to market engagement.
✨Prepare for Operational Excellence Questions
Be ready to talk about your experience with managing processes and ensuring accuracy in submissions. Discuss how you've tracked progress, reported feedback, and coordinated with teams to streamline operations, as these skills are vital for the role.
