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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver top-notch service in our new South Kensington store.
- Company: Join Leyland SDM, a growing leader in DIY materials with 33 stores across London.
- Benefits: Enjoy competitive pay, bonuses, health plans, discounts, and training opportunities.
- Why this job: Be part of an exciting growth journey while making a real impact in customer service.
- Qualifications: 3+ years in retail management; passion for sales and excellent customer service skills required.
- Other info: Get trained at our exclusive academy and enjoy perks like early pay and volunteer days.
The predicted salary is between 28800 - 43200 £ per year.
We are opening a brand new branch in South Kensington. Leyland SDM specialises in paint, tools, plumbing, electrical, woodwork & DIY materials. We have 33 high street stores across London, supported by our central support team and distribution centre in Wembley. We are currently on an exciting journey and have some very ambitious growth plans.
Let’s paint the picture for you!
The Store Manager role in Leyland SDM has evolved; our managers are leading highly knowledgeable teams in delivering outstanding service to both trade and retail customers day in, day out. The ideal candidate will be an enthusiastic and motivated person who can effectively manage and guide a team. The successful candidate must have experience in retail management, excellent customer service skills, and a passion for sales.
What key skills and experience are we looking for?
- Lead, manage and coach colleagues and teams to create a ‘winning’ store culture, ensuring all colleagues are local experts; able to provide exceptional customer service.
- Manage people responsibilities – Recruitment, probation/people reviews, reward, recognition, training and development.
- Lead the way in ensuring store standards are consistently at the highest level and targets are met or exceeded.
- Strong organisational skills and attention to detail.
- Ideally a minimum of 3 years of experience in trade/retail/hospitality management – don’t worry if you don’t know all our products, we will give you all the training you need through our exclusive training academy!
How we will reward you
- Competitive salary and very generous bonus opportunity.
- Pension scheme with enhanced employer contributions.
- Enhanced maternity/paternity leave.
- Health cash plan claim money back on everyday healthcare needs and treatments (Dental, physio, prescriptions to name a few).
- Employee discounts across the Grafton group and other high street stores.
- Training and management opportunities/apprenticeships.
- Company sick pay.
- Share saving scheme into our parent company, the Grafton Group.
- Early Pay – the ability to withdraw your salary in advance.
- Paid day off for volunteering.
- Life assurance.
- Cycle to work scheme.
- Refer a friend scheme.
In addition, you will be working for a well-established, successful and growing company in the heart of the trade. If you are passionate about customer service and are looking to further your career in retail, we encourage you to apply for this exciting opportunity.
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Store Manager employer: Leyland SDM
Contact Detail:
Leyland SDM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarize yourself with the products we offer at Leyland SDM, especially in paint, tools, plumbing, and electrical materials. This knowledge will help you demonstrate your enthusiasm and readiness to lead a knowledgeable team.
✨Tip Number 2
Highlight your experience in managing teams and delivering exceptional customer service during your interactions. Share specific examples of how you've motivated your team to achieve sales targets or improve customer satisfaction.
✨Tip Number 3
Showcase your organizational skills by discussing how you've successfully managed store operations in previous roles. Mention any systems or processes you've implemented that improved efficiency or team performance.
✨Tip Number 4
Express your passion for retail and customer service during conversations. Let us know why you're excited about the opportunity to work with Leyland SDM and how you envision contributing to our growth plans.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Store Manager position. Highlight key responsibilities and required skills, such as team management, customer service, and retail experience, to tailor your application.
Showcase Relevant Experience: In your CV and cover letter, emphasize your previous experience in retail management. Provide specific examples of how you have successfully led teams, improved customer service, or met sales targets.
Highlight Your Passion: Express your enthusiasm for the role and the company in your application. Mention your passion for customer service and how it aligns with Leyland SDM's commitment to delivering outstanding service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at Leyland SDM
✨Show Your Leadership Skills
As a Store Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing and coaching teams. Share specific examples of how you've motivated your colleagues and created a positive store culture.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of instances where you went above and beyond for customers. Highlight your approach to handling difficult situations and ensuring customer satisfaction.
✨Know the Business
Familiarize yourself with Leyland SDM's products and services, even if you don't know everything. Show enthusiasm for learning and express your willingness to undergo training. This will demonstrate your commitment to the role.
✨Discuss Your Organizational Skills
Strong organizational skills are essential for a Store Manager. Prepare to talk about how you manage tasks, prioritize responsibilities, and ensure that store standards are consistently met or exceeded.
