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- Tasks: Lead a team to deliver exceptional customer service and drive sales in a vibrant store environment.
- Company: Join a growing mid-sized furniture retailer with a focus on quality and customer relationships.
- Benefits: Enjoy a dynamic work culture and the opportunity to develop your leadership skills.
- Why this job: Be part of a passionate team that values personality and customer engagement in retail.
- Qualifications: Retail experience at Assistant Manager or Manager level is essential, along with strong sales skills.
- Other info: Must have the right to live and work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
Our client are a mid sized furniture retailer with a handful of stores in Central London. They are growing their portfolio in a considered manner.
The now look to secure a Store Manager for one of their Central London stores.
We are looking for an individual who LOVES operating the fundamental techniques that sales people have used for decades to engage customers, build relationships and close sales.
We look for an individual who has led small teams, from the front and intensively trained in the various stages of selling.
You will have retail experience, at Assistant Manager or Manager level and have operated in environments that require extensive product knowledge and sales skills. These product areas may be furniture, bedding, electrical equipment, luggage, home goods, cars or jewellery.
This is a role, that will not appeal to everybody in retail. We value personality.
You must be obsessive about:
1.Personalised Customer Service
- Greeting customers warmly as they enter YOUR store. We expect you to treat is as your space!
- Remembering repeat customers and their preferences.
- Engaging in friendly small talk to build rapport.
2.The Art of Suggestive Selling (Upselling & Cross-Selling)
- Recommending complementary products
3. Reading Customer Body Language
- Identifying signs of interest or hesitation.
- Adjusting the sales approach based on non-verbal cues.
4. Storytelling & Product Knowledge
- Sharing interesting facts about the brand or product to make it more desirable.
- Demonstrating how a product solves a problem or enhances the customer’s life.
5. Creating a Sense of Urgency
- Highlighting limited stock or exclusive deals.
6. Handling Objections Gracefully
- Addressing concerns with confidence and product knowledge.
- Offering solutions instead of just accepting a \”no.\”
7. Closing the Sale with Confidence
8. Providing After-Sales Service
- Following up with customers to thank them for their custom.
Above all, you will be passionate about installing the above principles in your team!
You must have the rights to live and work in the UK.
Store Manager employer: HGA Group
Contact Detail:
HGA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarize yourself with the specific furniture and home goods products that the retailer offers. Understanding the unique selling points of these items will help you engage customers effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Prepare to discuss your previous experiences in retail management, especially focusing on how you've successfully trained and led teams. Highlight specific examples where your leadership directly contributed to sales growth or improved customer service.
✨Tip Number 3
Practice your upselling and cross-selling techniques. Be ready to share strategies you've used in the past to recommend complementary products, as this is a key aspect of the role that the employer values highly.
✨Tip Number 4
Showcase your passion for personalized customer service. Think of ways to demonstrate how you would create a welcoming atmosphere in the store and build rapport with customers, as this aligns perfectly with the company's values.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and expectations of a Store Manager. Highlight your experience in personalized customer service, upselling, and team leadership in your application.
Showcase Your Sales Skills: Emphasize your sales techniques and how you've successfully engaged customers in the past. Use specific examples to demonstrate your ability to read body language and handle objections gracefully.
Highlight Product Knowledge: Mention any relevant product knowledge you have, especially in furniture or related areas. Share how you’ve used storytelling to enhance customer experiences and close sales.
Express Your Passion: Convey your enthusiasm for retail and your commitment to instilling sales principles in your team. Let your personality shine through in your application to show that you are a great fit for their culture.
How to prepare for a job interview at HGA Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for personalized customer service during the interview. Share examples of how you've greeted customers warmly and built relationships in previous roles. This will demonstrate that you understand the importance of creating a welcoming atmosphere in the store.
✨Demonstrate Your Sales Techniques
Be prepared to discuss specific sales techniques you’ve used, especially in upselling and cross-selling. Provide concrete examples of how you recommended complementary products and how it positively impacted sales. This will show that you are not only familiar with these techniques but also skilled in applying them.
✨Highlight Your Product Knowledge
Since extensive product knowledge is crucial for this role, come ready to talk about your experience with various product areas. Share interesting facts or stories about products you've sold in the past, and explain how you used this knowledge to enhance customer experiences.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing scenarios during the interview where you may need to handle objections or close a sale. Practice responding to common customer concerns confidently and think about how you can turn a 'no' into a 'yes' by offering solutions.
