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For Companies At a Glance
- Tasks: Lead and motivate a team to deliver top-notch customer service in our distribution operation.
- Company: Currys is the UK's leading tech retailer, committed to inclusivity and sustainability.
- Benefits: Enjoy 30 days annual leave, performance bonuses, product discounts, and wellbeing initiatives.
- Why this job: Shape your career while making a positive impact on people and the planet.
- Qualifications: Experience in people management and a passion for operational success are essential.
- Other info: Join a diverse team where every voice matters and growth opportunities abound.
The predicted salary is between 28000 - 40000 £ per year.
Job Description
This job is with Currys, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Role overview:
First Line Manager
Location: Bolton
Shifts over 7 days
Hours: 39
Salary: £34,000
At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive – and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Join us as a First Line Manager and you'll be making the magic happen in our Customer Services Centres. You'll be coaching and motivating your team to make every step of the distribution operation first-class, so we keep making amazing happen for our customers. You'll be finding what works well and striving to make it even better. You'll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. It's a great feeling, one you'll get to experience often.
Role overview:
As part of this role, you'll be responsible for:
● Overseeing the running of the site, staffing and other resources.
● Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets.
● Providing regular and consistent performance feedback.
● Influencing operational decisions.
People skills are one thing, but you'll go a step further here by providing mentoring that puts performance improvement first. You won't stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, you'll take charge of them both.
You will need:
● Some experience or exposure to people management.
● A track record of contributing to operational success.
● To be confident working and developing a team to deliver for our customers.
We know our people are the secret to our success. That's why we're always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you'll find a host of benefits designed to work for you. They include:
● Performance related bonus
● Product discounts on the latest tech
● A range of wellbeing initiatives
Why join us:
Join our team and we'll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.
#LI-DNI
Contact Detail:
Currys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Manager
✨Tip Number 1
Familiarise yourself with Currys' values and mission. Understanding their commitment to customer service and teamwork will help you align your approach during interviews, showcasing how your management style can contribute to their goals.
✨Tip Number 2
Highlight your experience in people management by preparing specific examples of how you've motivated teams in the past. Be ready to discuss your strategies for performance improvement and how they led to operational success.
✨Tip Number 3
Research common challenges faced in logistics and distribution operations. Being able to discuss these challenges and propose solutions will demonstrate your proactive mindset and readiness to tackle issues head-on.
✨Tip Number 4
Network with current or former employees of Currys on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations for the First Line Manager role.
We think you need these skills to ace First Line Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the First Line Manager position at Currys. Tailor your application to highlight relevant experience in people management and operational success.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in managing teams, achieving targets, and providing performance feedback. Use specific examples that demonstrate your ability to motivate and develop a team.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and technology. Highlight how your skills align with Currys' values and mission, and explain why you want to be part of their team as a First Line Manager.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Currys
✨Show Your People Management Skills
As a First Line Manager, your ability to manage and motivate a team is crucial. Be prepared to discuss your previous experiences in people management, highlighting specific examples where you successfully led a team or improved performance.
✨Demonstrate Your Problem-Solving Abilities
This role involves resolving logistical challenges, so be ready to share instances where you've tackled operational issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Emphasise Customer Service Excellence
Currys prides itself on delivering top-notch customer service. Prepare to discuss how you have previously ensured customer satisfaction and how you would instil this value within your team. Share any metrics or feedback that demonstrate your success.
✨Align with Their Values
Currys values inclusion and diversity, so it's important to show that you resonate with these principles. Research their initiatives and be ready to discuss how you can contribute to fostering an inclusive environment within your team.
