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- Tasks: Engage visitors with exciting talks and activities at Highland Wildlife Park.
- Company: Join RZSS, a leader in wildlife conservation and visitor engagement.
- Benefits: Enjoy a competitive salary, generous leave, discounts, and free entry to parks.
- Why this job: Be part of a mission to protect nature while delivering top-notch customer service.
- Qualifications: Good grades in English or similar experience; strong interpersonal skills required.
- Other info: Fixed term role for 3 months, starting June 2nd.
The predicted salary is between 18600 - 26040 £ per year.
We have 2 vacancies for this 3 month, fixed term, seasonal, full time (37.5 hours per week) role at Highland Wildlife Park.
The role
Providing a first-class service to visitors to RZSS Highland Wildlife Park in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. You will deliver a range of innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.
Some of the things you'll do
- Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordance with our vision and mission to protect, value and love nature.
- Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
- Working with the team, engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives and in line with RZSS’ mission and vision whilst providing first-class customer care and service, e.g. answering visitor queries and undertaking engaging activities.
- Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g. attending team meetings, accessing team brief.
- Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation.
- Work closely across relevant teams to deliver and support an agreed range of activities and events
- Support the wider discovery and learning team in their engagement activities.
- Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
What we're looking for:
- Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role
- Knowledge and understanding of what makes five-star customer service
- First-class customer service, e.g. interpersonal skills and ability to engage with a wide range of individuals, e.g. the public, internally and externally.?
- Engaging customers empathetically to provide information, engage and deal with queries
What you’ll get in return:
- Starting salary of £23,400 (pro rata)
- 37.5hr working week
- 34 days annual leave (pro rata)
- Discount in both retail/catering
- Access to a healthcare plan
- Employer contributory pension scheme
- You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
- We offer a range of great benefits
Interviews will be held on Tuesday 8 April at Highland Wildlife Park.
Start date to be week commencing Monday 2 June.
Discovery Ambassador - Highland Wildlife Park employer: The Royal Zoological Society Of Scotland
Contact Detail:
The Royal Zoological Society Of Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Discovery Ambassador - Highland Wildlife Park
✨Tip Number 1
Familiarize yourself with RZSS's mission and conservation efforts. Understanding the organization's goals will help you engage more effectively with visitors and demonstrate your passion for wildlife conservation during your interactions.
✨Tip Number 2
Practice your presentation skills! Since you'll be delivering talks and engaging with diverse audiences, rehearsing your delivery can help you feel more confident and ensure that your message resonates with visitors.
✨Tip Number 3
Network with current or former employees of RZSS. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 4
Showcase your customer service experience in your conversations. Highlight specific examples where you've gone above and beyond to assist customers, as this role emphasizes first-class service and engagement.
We think you need these skills to ace Discovery Ambassador - Highland Wildlife Park
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Discovery Ambassador position. Understand the key responsibilities and the skills required, such as customer service excellence and engaging with visitors.
Highlight Relevant Experience: In your application, emphasize any previous experience in customer service or similar roles. Provide specific examples of how you've engaged with diverse audiences and delivered exceptional service.
Show Your Passion for Conservation: Demonstrate your enthusiasm for wildlife conservation and the mission of RZSS. Mention any relevant knowledge or experiences that align with their vision to protect and value nature.
Tailor Your Application: Customize your CV and cover letter to reflect the qualities and skills mentioned in the job description. Use keywords from the listing to ensure your application stands out to the hiring team.
How to prepare for a job interview at The Royal Zoological Society Of Scotland
✨Know the Mission and Vision
Make sure you understand RZSS's mission to protect, value, and love nature. Be prepared to discuss how your values align with theirs and how you can contribute to their goals during the interview.
✨Showcase Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your interpersonal skills and ability to engage with a diverse range of individuals, as this role heavily focuses on visitor interaction.
✨Engage with Enthusiasm
Demonstrate your passion for wildlife and conservation during the interview. Share any relevant experiences or activities that showcase your enthusiasm for engaging with visitors and educating them about nature.
✨Be Ready for Scenario Questions
Expect questions about how you would handle unexpected situations, such as minor customer complaints. Think through potential scenarios and how you would respond professionally while seeking support when needed.
