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- Tasks: Assist customers with vehicle servicing and ensure outstanding care throughout their experience.
- Company: Join a dynamic dealership focused on delivering top-notch aftersales service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer satisfaction and teamwork in a fast-paced setting.
- Qualifications: Previous service experience is preferred; strong communication and organisational skills are essential.
- Other info: Must provide correct contact details for application follow-up.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Service Advisor\\n\\nPembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.\\n\\nThe ideal Service Advisor -\\n\\nPrevious experience in a service role is preferred.\\nA passion to deliver a high standard of customer service.\\nAn organised individual who can deal with many duties on the move.\\nExcellent telephone and face-to-face communication skills\\nAdministration skills, be able to use computers with confidence and the ability to organise and prioritise work.\\n\\nService Advisor key responsibilities -\\n\\nEstablish rapport with and provide outstanding care to the customer\\nIdentify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products\\nBook in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency\\nArrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles\\nManage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.\\nEnsure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary\\n\\nIT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage with customers more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, both over the phone and in person. Role-playing scenarios with a friend can help you feel more confident when interacting with customers and addressing their needs.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for managing customer appointments and follow-ups. This will not only help you in the role but also impress potential employers during interviews.
✨Tip Number 4
Network with current or former service advisors in the industry. They can provide valuable insights into the role and may even refer you to job openings, increasing your chances of landing the position.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a service advisor. Use specific examples to demonstrate your skills in communication and organisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality customer service. Mention how your skills align with the responsibilities of the Service Advisor role, such as managing customer expectations and liaising with technicians.
Highlight Key Skills: In your application, emphasise your ability to multitask and prioritise work effectively. Include examples of how you've successfully managed multiple duties in previous roles, especially in fast-paced environments.
Double-Check Contact Details: Before submitting your application, ensure that all your contact details are correct. This is crucial for the company to reach you regarding your application status or to schedule an interview.
How to prepare for a job interview at Pembrook Resourcing
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've delivered exceptional customer service in the past, highlighting your passion for helping others and resolving issues.
✨Demonstrate Organisational Skills
This role requires juggling multiple tasks efficiently. Be ready to discuss how you prioritise your workload and manage time effectively, perhaps by sharing specific instances where you successfully handled various responsibilities simultaneously.
✨Communicate Clearly and Confidently
Excellent communication is key in this position. Practice articulating your thoughts clearly, both verbally and in writing. You might want to prepare for common questions about how you would explain technical information to customers who may not be familiar with it.
✨Familiarise Yourself with the Company
Research the dealership and its services before the interview. Understanding their values and offerings will help you tailor your responses and show genuine interest in the role, making you stand out as a candidate.
