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- Tasks: Support the Grants & Adaptations Team with administrative tasks and resident inquiries.
- Company: Join a dedicated team making a positive impact on residents' lives across the county.
- Benefits: Enjoy flexible working, discounts on cafes, gyms, and a generous pension scheme.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong communication, attention to detail, and basic IT skills are essential.
- Other info: Full training provided; work from home or office a few times a week.
The predicted salary is between 28800 - 43200 £ per year.
We are looking to recruit a positive, highly organised and customer-focused Grants & Adaptations Support Officer to provide administrative and clerical support to the Grants & Adaptations Team, supporting delivery of Disabled Facilities Grants and other assistance schemes to residents across the county., This important and pivotal role includes supporting officers handling a very high case load of grant and loan applications.
The Grants & Adaptations Support Officer will:
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Respond to enquiries from residents, colleagues and external partners such as contractors and solicitors
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Assist with collating supporting documentation to confirm eligibility for a Disabled Facilities Grant
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Update and maintain specialist database systems, ensuring records are accurate and up to date
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Prepare letters and documentation, process payments and support officers with all the administrative functions of the grant process
The role will require you to learn about the Disabled Faciltiies Grant law and processes which will allow you to develop your skills in advising residents and get more involved in processing enquiries and applications.
The role will bring you into contact with a wide range of people and partners, including residents, building contractors, architects and Occupational Therapists and therefore your communication skills will be key to your success in the role.
This role is extremely rewarding as you will be making a positive difference to the lives of our residents.
Any-Desk:
As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.
You will be experienced in providing administrative support to a busy and geographically dispersed team. A good standard of numeracy and literacy is required, and attention to detail is essential.
You will be a courteous and tactful communicator, having experience of dealing with vulnerable residents, and able to be assertive as well as sensitive to the sometimes difficult circumstances faced by our customers.
You will have good time management and IT skills, able to work on your own initiative and able to quickly learn new specialist IT systems.
Ideally, you will have an understanding of the Disabled Facilities Grant application process but this is not essential as full training will be provided.
Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.
For an informal chat about this role in more detail, please contact Rebecca Roberts on 01296 585357 or email [email protected]., https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council
Grants & Adaptations Support Officer employer: Buckinghamshire Council
Contact Detail:
Buckinghamshire Council Recruiting Team
+441296585357
StudySmarter Expert Advice 🤫
We think this is how you could land Grants & Adaptations Support Officer
✨Tip Number 1
Familiarize yourself with the Disabled Facilities Grant law and processes. Understanding these regulations will not only help you in the role but also demonstrate your commitment and readiness to learn during the interview.
✨Tip Number 2
Highlight your experience in providing administrative support, especially in busy environments. Be prepared to discuss specific examples of how you've managed high workloads and maintained accuracy in your work.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively interacted with vulnerable residents or clients in the past. This will illustrate your ability to be both assertive and sensitive in challenging situations.
✨Tip Number 4
Be ready to talk about your IT skills and any experience with specialist database systems. If you have used similar systems before, mention them to demonstrate your ability to quickly adapt to new technologies.
We think you need these skills to ace Grants & Adaptations Support Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Grants & Adaptations Support Officer position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous administrative support experience, especially in roles that involved customer service or working with vulnerable populations. Use specific examples to demonstrate your skills.
Showcase Communication Skills: Since the role requires strong communication skills, provide examples in your application of how you've effectively communicated with various stakeholders, such as residents, contractors, or colleagues in past positions.
Express Willingness to Learn: Mention your eagerness to learn about the Disabled Facilities Grant law and processes. Highlight any relevant training or courses you have taken, or express your enthusiasm for the training that will be provided.
How to prepare for a job interview at Buckinghamshire Council
✨Understand the Role
Make sure you have a clear understanding of the Grants & Adaptations Support Officer role. Familiarize yourself with the Disabled Facilities Grant law and processes, as this knowledge will help you answer questions confidently and demonstrate your commitment to the position.
✨Showcase Your Communication Skills
Since the role involves interacting with a variety of stakeholders, be prepared to discuss your communication style. Share examples of how you've effectively communicated with vulnerable residents or collaborated with external partners in previous roles.
✨Highlight Your Organizational Skills
This position requires strong organizational abilities. Be ready to provide examples of how you've managed high workloads, maintained accurate records, and ensured timely responses to inquiries in past administrative roles.
✨Demonstrate Your Customer Focus
Emphasize your customer service experience and your ability to handle sensitive situations with tact and empathy. Discuss how you prioritize the needs of residents and ensure they receive the support they require.