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- Tasks: Handle inbound and outbound calls, ensuring top-notch customer service.
- Company: Join Origin Multilingual, a leader in the healthcare industry.
- Benefits: Enjoy remote work, gym discounts, and a contributory pension scheme.
- Why this job: Great opportunity to build rapport with customers and enhance your product knowledge.
- Qualifications: Fluent in German, self-motivated, and strong communication skills required.
- Other info: Flexible shifts available, with a mix of remote and office work.
German Customer Service Representative – (Hybrid, mostly remote) Location: Cambridge (Remote and 1 x per month in the Office) Client Profile: Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis. Key Purpose The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge. Key Responsibilities: ● Answering calls from existing and new customers ● Proactively dealing with all queries relating to the business ● Taking orders and bookings via external and internal calls ● Managing email queries ● A professional approach with the ability to build rapport with each customer ● Demonstrating extensive knowledge on all product ranges ● Facilitating calls from B2B and B2C Personal Specification The successful candidate for the position, will have the following competences: ● Previous experience in a similar role (preferred but not essential) ● Customer service experience (preferred but not essential) ● Self-motivated, with a ‘can do’ attitude ● Attention to detail with high level of communication skills is essential ● German Fluent speaker ● Computer literacy ● A passion to deliver the highest quality for our client’s customers Different shifts available: — Shift 1 – 5 week rotation (Late Sat) – £26,575 Week 1: Monday to Friday. 07:00 – 15:15 Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00 Week 3: Monday to Friday. 11:00 – 19:15 Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00 Week 5: Monday to Friday. 11:45 – 20:00 Shift 2 – 5 week rotation (Standard) £26,500 Week 1: Monday to Friday. 07:00 – 15:15 UK Time Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time Week 3: Monday to Friday. 11:00 – 19:15 UK Tim Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time Week 5: Monday to Friday. 11:45 – 20:00 UK Time — Additional benefits: ● Contributory pension scheme of up to 6% ● Opportunity to buy & sell holiday ● Gym membership discounts ● Contributory hospital and health cash plan ● Cycle2Work scheme ● Eye care vouchers ● Free monthly nutritional and personal care products ● Life assurance ● Discounts at leading brands and retailers
German Customer Service Representative - (Hybrid, mostly remote) employer: Origin Multilingual
Contact Detail:
Origin Multilingual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Representative - (Hybrid, mostly remote)
✨Tip Number 1
Familiarize yourself with the healthcare industry and the specific products offered by the company. This knowledge will help you demonstrate your expertise during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills in German, focusing on customer service scenarios. Being able to handle common customer queries fluently will give you an edge in the interview process.
✨Tip Number 3
Highlight any previous customer service experience you have, even if it's not directly related to the healthcare sector. Emphasizing your ability to build rapport and handle inquiries will be crucial.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts. Since the position involves a rotation of hours, showing that you're adaptable and willing to work different schedules can make you a more attractive candidate.
We think you need these skills to ace German Customer Service Representative - (Hybrid, mostly remote)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and personal specifications. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Language Skills: Since fluency in German is essential, emphasize your language skills prominently in your CV and cover letter. Provide examples of how you've used your language skills in previous roles, especially in customer service.
Showcase Customer Service Experience: Even if you don't have direct experience in a similar role, highlight any relevant customer service experience. Discuss situations where you successfully handled customer queries or built rapport with clients.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the company. Mention your motivation to deliver high-quality service and how you can add value to their team.
How to prepare for a job interview at Origin Multilingual
✨Prepare for Customer Interactions
Since you'll be dealing with inbound and outbound calls, practice common customer service scenarios. Think about how to handle different types of queries and how to build rapport with customers over the phone.
✨Showcase Your Product Knowledge
Make sure to familiarize yourself with the products offered by the company. Being able to demonstrate extensive knowledge during the interview will show that you're serious about the role and ready to add value to customers.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss your previous experiences where you successfully communicated with customers, especially in challenging situations.
✨Demonstrate a 'Can Do' Attitude
The company values self-motivated individuals. During the interview, share examples of how you've tackled challenges in the past with a positive attitude and a proactive approach.
