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For Companies At a Glance
- Tasks: Own the customer journey, lead onboarding, and drive product adoption.
- Company: Join a leading low carbon technology platform focused on customer success.
- Benefits: Enjoy a competitive salary, recognition, and collaboration with great teams.
- Why this job: Shape customer experiences and make a real impact in a growing company.
- Qualifications: 3+ years in customer success or account management in SaaS or tech.
- Other info: Opportunity to work in Canary Wharf, London.
The predicted salary is between 27000 - 30000 £ per year.
Customer/ Client support, PA, CR, Social Media, Client Demonstrations, SAAS, Administration)
Customer Success
Full time in the office
£27k-30k
Canary Wharf, London, United Kingdom
Description
Our client, a leading low carbon technology platform, are looking for a Customer Success Executive /Office Administrator who is passionate about building strong customer relationships, driving product adoption, and ensuring long-term success. You’ll be the trusted partner for their clients—guiding them through onboarding, training, and ongoing account management to help them get the most out of our platform.
As they grow, delivering exceptional customer experiences is critical to our success. This role is perfect for someone who thrives on engaging with customers, solving challenges, and proactively driving retention and expansion opportunities. You’ll play a key role in shaping the customer journey, ensuring businesses using our platform achieve their operational goals and see measurable value.
What You’ll Do
Own the customer journey from onboarding to renewal, ensuring clients maximise the value of our platform.
Lead hands-on onboarding and training sessions, ensuring smooth implementation and adoption.
Proactively engage with customers to drive retention, identify upsell opportunities, and resolve challenges.
Develop strong relationships with key stakeholders at customer organisations, becoming their trusted advisor.
Monitor customer health metrics (usage, satisfaction, retention) and take proactive action to improve engagement.
Collect and analyse customer feedback, working closely with product and engineering to refine features and address pain points.
Develop and maintain a structured Voice of the Customer (VoC) program, gathering insights to enhance product and service offerings.
Collaborate with sales to identify and convert expansion opportunities within existing accounts.
Requirements
3+ years of experience in customer success, account management, or customer experience in a SaaS or technology environment.
Strong communication and relationship-building skills, with a consultative and proactive approach.
Experience working with B2B customers in industries like field service, energy, logistics, or SaaS platforms.
Ability to analyse customer engagement data and implement strategies to increase adoption and retention.
Comfortable engaging with both senior executives and day-to-day platform users.
Bonus: Experience with CRM tools, customer feedback platforms, or workflow automation tools.
Benefits
Why Join?
Drive impact – Shape how they scale operations and improve product efficiency.
Work with great teams – Collaborate with product, engineering, and customer success to build a world-class SaaS platform.
Competitive salary & benefits – Recognition for your contributions to a growing company.
Customer Success - EV SAAS Technology Platform- London, Canary Wharf - up to £29k employer: Honor Search Ltd
Contact Detail:
Honor Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success - EV SAAS Technology Platform- London, Canary Wharf - up to £29k
✨Tip Number 1
Familiarize yourself with the low carbon technology sector and the specific challenges it faces. This knowledge will help you engage more effectively with potential clients and demonstrate your understanding of their needs during interviews.
✨Tip Number 2
Highlight any previous experience you have in customer success or account management, especially within a SaaS environment. Be ready to share specific examples of how you've driven product adoption and built strong customer relationships.
✨Tip Number 3
Prepare to discuss your approach to onboarding and training customers. Think about how you can make these processes engaging and effective, as this is a key part of the role.
✨Tip Number 4
Showcase your analytical skills by discussing how you've used customer engagement data in the past to improve retention and satisfaction. Being able to demonstrate this capability will set you apart from other candidates.
We think you need these skills to ace Customer Success - EV SAAS Technology Platform- London, Canary Wharf - up to £29k
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer success and SaaS environments.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 3+ years of experience in customer success or account management. Provide specific examples of how you've built relationships with clients and driven product adoption.
Showcase Communication Skills: Since strong communication is crucial for this role, make sure to demonstrate your relationship-building skills in your application. Use clear and concise language, and consider including examples of successful client interactions.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for customer success and your understanding of the company's mission. Mention how you can contribute to enhancing customer experiences and driving retention.
How to prepare for a job interview at Honor Search Ltd
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for building strong customer relationships. Share examples from your past experiences where you successfully engaged with clients and helped them achieve their goals.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your proactive approach to identifying issues and driving solutions, as this is crucial for the role.
✨Familiarize Yourself with the Product
Research the company's platform and understand its features and benefits. Being knowledgeable about the product will help you answer questions confidently and show that you're ready to guide customers effectively.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company culture, team dynamics, and customer success strategies. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
