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- Tasks: Lead and innovate retail operations at London's iconic Southbank Centre.
- Company: Join Company of Cooks, a leader in food and service since 1996.
- Benefits: Enjoy perks like personal development, private medical, and great discounts.
- Why this job: Be part of a creative team shaping memorable experiences in a vibrant arts hub.
- Qualifications: Experience in retail management and a passion for food and service required.
- Other info: Competitive salary of £50,000-£60,000 plus amazing benefits!
The predicted salary is between 42500 - 67500 £ per year.
Craft, Creativity and Community – we are Company of Cooks! These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK’s most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an absolute focus on the details that make good restaurants, cafes and bars, great ones. In October 2019 the company was brought into the CH&CO family.
We are excited to be recruiting for a Head of Retail Operations to oversee our retail business at London’s iconic Southbank Centre – Europe’s largest arts complex. Home to hundreds of performances, events and exhibitions each year, and incorporating some of London’s best known seasonal outdoor bars, we manage a total of 14 different retail outlets on site, from speciality coffee shops to rooftop cocktail bars and late-night live music venues.
Location: Southbank Centre
Rate of pay: £50,000-£60,000 per annum + amazing benefits!
Key responsibilities
- Plan, oversee and report on the safe, legal and efficient day to day operation of our retail businesses on site in close cooperation with the client’s own management team.
- Collaborate with our Culinary, Events and Commercial/Logistics teams to provide support for our Events and Hospitality business.
- Work alongside the senior management team to develop new concepts, review and drive innovation within our portfolio of venues, and ensure we remain at the forefront of current food and beverage trends.
- Implement and lead a culture of safe and responsible operating in your team, striving to meet and exceed legal, company and client expectations at all times.
- Recruit, train and mentor personnel within the retail team, ensuring excellent service standards across the business and nurturing a succession pipeline of internal talent for promotion and further development.
- Effectively manage costs and expenditure in coordination with other heads of department to ensure we consistently deliver a successful P&L without compromising on customer experience or client expectations.
What’s in it for you?
Working with Company of Cooks has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Private medical eligibility
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
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Head of Retail Operations employer: Chandcogroup
Contact Detail:
Chandcogroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail Operations
✨Tip Number 1
Familiarize yourself with the Company of Cooks' values: Craft, Creativity, and Community. Show how these values resonate with your own leadership style and operational philosophy during your interactions with us.
✨Tip Number 2
Highlight your experience in managing diverse retail operations, especially in high-traffic venues like the Southbank Centre. Be prepared to discuss specific examples of how you've driven innovation and improved customer experiences in similar settings.
✨Tip Number 3
Demonstrate your ability to collaborate effectively with various teams, such as Culinary and Events. Share instances where your teamwork led to successful outcomes, particularly in a fast-paced environment.
✨Tip Number 4
Emphasize your commitment to staff development and mentorship. Discuss how you have previously nurtured talent within your teams and created a culture of excellence that aligns with our focus on service standards.
We think you need these skills to ace Head of Retail Operations
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand the core values of Company of Cooks: Craft, Creativity, and Community. Reflect these values in your application to show that you align with their mission.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in retail operations, particularly in managing multiple outlets or venues. Provide specific examples of how you've driven innovation and improved customer experiences in previous roles.
Showcase Leadership Skills: As a Head of Retail Operations, strong leadership is crucial. Make sure to include examples of how you've successfully recruited, trained, and mentored teams in the past, demonstrating your ability to nurture talent and maintain high service standards.
Tailor Your Application: Customize your application materials for this specific role. Address the key responsibilities mentioned in the job description and explain how your skills and experiences make you the perfect fit for overseeing operations at the Southbank Centre.
How to prepare for a job interview at Chandcogroup
✨Emphasize Your Leadership Experience
As a Head of Retail Operations, showcasing your leadership skills is crucial. Prepare examples of how you've successfully managed teams, mentored staff, and driven performance in previous roles.
✨Showcase Your Industry Knowledge
Demonstrate your understanding of current food and beverage trends. Be ready to discuss innovative concepts you've implemented or seen in the industry that could enhance the retail experience at the Southbank Centre.
✨Highlight Collaboration Skills
Since the role involves working closely with various teams, prepare to discuss your experience in cross-departmental collaboration. Share specific instances where you’ve successfully partnered with culinary, events, or logistics teams.
✨Discuss Financial Acumen
Be prepared to talk about your experience managing budgets and P&L statements. Highlight how you've effectively controlled costs while maintaining high service standards, ensuring a positive customer experience.
