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For Companies At a Glance
- Tasks: Lead service delivery and manage teams to ensure excellence in AV and event services.
- Company: Join The Dreamtek Group, a creative powerhouse delivering stunning digital experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be a key player in shaping service quality and building strong client relationships.
- Qualifications: 5+ years in AV/event services, strong leadership, and analytical skills required.
- Other info: Travel may be needed across EMEA; embrace a fast-paced, high-growth culture.
The predicted salary is between 48000 - 72000 £ per year.
Technical Production Service Delivery Manager (London, UK)
We are seeking a full time Technical Production Service Delivery Manager to work onsite at our clients offices in London.
Using your skills and experience working within a Managed Service environment you will help deliver success and quality within the verticals that you oversee. You will develop and enable your direct reports across EMEA, to in turn develop and enable their own teams to deliver service excellence, playing a significant role in reporting this success through the creation and delivery of regular service review presentations.
Being a point of contact for client Service Owners will be a key part of your role so it is essential that you are able to build good partner relationships.
Who We Are
A wholly owned subsidiary of System One Services, The Dreamtek Group is a fully integrated production company offering a range of creative solutions to help our customers create and deliver awe-inspiring digital experiences. To support this we have teams working across 4 key areas of the business; Virtual/Hybrid Event, Video Production, Studio Builds, and a Talent division that offers a fully Managed Service for permanent & freelance staffing across the AV, Events & Production industries.
The Day-to-Day
- Acts as the point service delivery manager across services, as required (currently EMEA TPG TP Onsite and Offsite).
- Is a Point of Contact for, and works across, ad hoc projects and data enquiries requested by FTE Technical Producer Service Owners.
- Works closely with and reports into the Global Service Delivery Manager, including escalating issues, or client concerns.
- Works closely with Leadership HQ teams to ensure that Dreamtek consistently delivers against the SLA’s & KPIs, and the customer consistently receives the contracted service and support for their associated verticals.
- Chairs and leads various internal and client meetings across their verticals.
- Builds and presents Monthly, Quarterly and annual business review meetings to illustrate patterns and trends, explaining observations, predicting future trends, and finding solutions to maintain or improve service quality.
- Takes a holistic approach to all services that Dreamtek provides to the client when making decisions on the verticals that you are responsible for.
- Collaborates at a peer level with other SDM’s across same and different verticals, and regions.
- Identifies and suggests service improvements.
- Leads and manages a team of Supervisors and Technical Production Operations Specialists.
- Acts as a point of escalation and an arbiter for issues, blockers and enquiries from direct reports.
- Assembles and delivers financial reporting for the client relating to the Managed Services and associated spend within the verticals.
- Works with peers and direct reports to create and build processes for new services, develop and document training, so staff can successfully implement them.
- Drive learning and development through existing, and new staff.
- Promote innovation through to all levels of staff within their own org structure.
- Foster and encourage an environment and culture where talented team members can propose, and effect, positive change.
- Facilitate the adoption of any required change from Dreamtek or the client.
- Oversees any required personnel performance improvement including disciplinary measures.
- Highlights areas of growth and profitability for Dreamtek, whilst also ensuring that verticals are scaled and working effectively to meet requirements.
- Works with the Talent team on recruitment within their own verticals.
What You’ll Need
- 5+ years experience in delivering AV and event services into similar organisations.
- Analytical, problem solving and process driven mindset.
- Experience in successfully managing remote managers, teams and clients.
- Proven track record in managing diverse, geographically dispersed teams and individuals.
- Strong presentation skills and experience delivering to senior stakeholders.
- Ability to prioritise multiple tasks, projects and initiatives and deliver to deadlines.
- Financial and budgeting experience, for analysis and reporting.
- Thrives in working at a fast-paced, high-growth environment with constant change.
- Excellent time management and organisational skills.
- Accuracy and attention to detail.
- Proficient in Google suite and Microsoft Office applications.
- Travel may be required to EMEA locations under your responsibility, or further afield.
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Technical Production Service Delivery Manager (London, UK) employer: Dreamtek Limited
Contact Detail:
Dreamtek Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Production Service Delivery Manager (London, UK)
✨Tip Number 1
Make sure to highlight your experience in managing remote teams and delivering AV and event services. This role requires strong leadership skills, so be prepared to discuss specific examples of how you've successfully led diverse teams in the past.
✨Tip Number 2
Since building relationships with client Service Owners is crucial, think about how you can demonstrate your ability to foster partnerships. Prepare anecdotes that showcase your communication skills and how you've navigated client interactions effectively.
✨Tip Number 3
Given the emphasis on financial reporting and budgeting, brush up on your analytical skills. Be ready to discuss how you've managed budgets in previous roles and how you can apply that experience to improve service delivery at Dreamtek.
✨Tip Number 4
This position involves a lot of presentations to senior stakeholders. Practice your presentation skills and prepare to share how you've successfully communicated complex information in a clear and engaging way in the past.
We think you need these skills to ace Technical Production Service Delivery Manager (London, UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AV and event services, especially in a Managed Service environment. Emphasize your ability to manage remote teams and deliver service excellence.
Craft a Strong Cover Letter: In your cover letter, demonstrate your understanding of the role and the company. Mention specific examples of how you've successfully managed diverse teams and improved service quality in previous positions.
Showcase Presentation Skills: Since strong presentation skills are crucial for this role, consider including a brief section in your application that outlines your experience delivering presentations to senior stakeholders. You could even mention any tools or methods you use to create impactful presentations.
Highlight Analytical Skills: Given the analytical and problem-solving mindset required, include examples in your application that showcase your ability to analyze data, identify trends, and suggest service improvements. This will demonstrate your fit for the role.
How to prepare for a job interview at Dreamtek Limited
✨Showcase Your Experience
Be prepared to discuss your 5+ years of experience in delivering AV and event services. Highlight specific projects where you successfully managed teams and delivered quality service, especially in a Managed Service environment.
✨Demonstrate Analytical Skills
Since the role requires an analytical and problem-solving mindset, come ready with examples of how you've used data to drive decisions or improve service delivery. This will show your ability to think critically and strategically.
✨Prepare for Presentation Scenarios
Strong presentation skills are essential for this position. Practice presenting a mock service review or financial report to demonstrate your ability to communicate effectively with senior stakeholders.
✨Build Rapport with Interviewers
As building good partner relationships is key, engage with your interviewers by asking insightful questions about their current challenges and how you can help. This will showcase your interpersonal skills and proactive approach.
