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- Tasks: Lead front-of-house services and ensure exceptional service delivery.
- Company: Join Trinity College, a prestigious institution at Cambridge University.
- Benefits: Enjoy 33 days holiday, free lunch, gym subsidies, and private health care.
- Why this job: Make a significant impact in a dynamic role with a focus on excellence.
- Qualifications: Experience in fine dining or hospitality, strong people management skills required.
- Other info: Permanent full-time role with a salary of £55,000 to £59,000.
The predicted salary is between 47000 - 59000 £ per year.
Job Description
Trinity College, the largest of the Colleges at Cambridge University, is home to approximately 700 undergraduates, 350 postgraduates, and 180 Fellows. Following the progression of the current post holder to a new role, the College is seeking an experienced and dynamic Front of House Services Manager to join its Catering Department.
The successful candidate will have a genuine passion for delivering exceptional service and a desire to consistently exceed expectations. You will take full ownership of all front-of-house activities, ensuring smooth and professional operations across all services. Working closely with the senior management team and front-of-house staff, you will play a crucial role in maintaining the Colleges reputation for excellence.
This is a varied and demanding role, offering a diverse range of services, from intimate fine dining and canapé receptions to large events, parties, buffets, and the daily student cafeteria. You will oversee the management and development of front-of-house staff, ensuring they receive the necessary training to deliver high-quality service.
Key Responsibilities:
- Manage and lead all front-of-house services, ensuring exceptional service delivery.
- Oversee staff training and development to maintain high standards.
- Management and delivery of HACCP, Food Safety, Allergen Control and Health & Safety in the front of house department.
- Collaborate with the senior management team to enhance services and processes.
The Ideal Candidate Will Have:
- Proven experience in fine dining, corporate or hospitality catering environments.
- Strong people management and organisational skills.
- A friendly, polite, and approachable manner.
- The ability to maintain discretion and confidentiality.
- A proactive and forward-thinking approach to service delivery.
This is an exciting opportunity for a dedicated professional to make a significant impact within a prestigious institution.
This is a permanent full-time role (typically 37.5 hours per week on a shift rota) with a salary of £55,000 to £59,000 per annum, (dependant upon experience) plus a generous benefits package which includes:
- 33 days holiday
- Free lunch when working in College
- Cycle to work scheme
- Subsidised gym
- Free private health and dental care subject to eligibility
- Employee Assistance Programme
- Defined Contributory Pension scheme with very generous employer contributions (up to 16%)
- Free/subsidised social events including an annual staff party and staff outing
- Non-contractual Christmas bonus
AMRT1_UKCT
Front of House Services Manager employer: Trinity College Cambridge
Contact Detail:
Trinity College Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Services Manager
✨Tip Number 1
Familiarize yourself with the unique culture and values of Trinity College. Understanding their commitment to excellence in service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Trinity College, especially those in the catering department. They can provide valuable insights into the work environment and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage front-of-house services effectively. Highlight situations where you exceeded customer expectations or improved service delivery.
✨Tip Number 4
Showcase your leadership skills by discussing how you've successfully trained and developed staff in previous roles. This is crucial for the position, so be ready to share your strategies for fostering a high-performing team.
We think you need these skills to ace Front of House Services Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Front of House Services Manager position. Understand the key responsibilities and the qualities they are looking for in a candidate.
Tailor Your CV: Customize your CV to highlight relevant experience in fine dining, corporate or hospitality catering environments. Emphasize your people management skills and any previous roles that demonstrate your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your proactive approach. Mention specific examples from your past experiences that align with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Trinity College Cambridge
✨Show Your Passion for Service
Make sure to express your genuine passion for delivering exceptional service during the interview. Share specific examples from your past experiences where you went above and beyond to exceed customer expectations.
✨Demonstrate Leadership Skills
Highlight your experience in managing and developing front-of-house staff. Discuss how you've successfully trained teams in the past and the positive impact it had on service delivery.
✨Understand HACCP and Food Safety
Be prepared to discuss your knowledge of HACCP, food safety, allergen control, and health & safety regulations. This is crucial for the role, so showcasing your expertise will set you apart.
✨Collaborate and Innovate
Talk about your ability to collaborate with senior management to enhance services and processes. Share any innovative ideas you've implemented in previous roles that improved operations or customer satisfaction.
