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For Companies At a Glance
- Tasks: Install and maintain broadband systems, ensuring top-notch connectivity for customers.
- Company: Join Airband, a leader in connecting rural communities with innovative broadband solutions.
- Benefits: Enjoy a company vehicle, annual bonuses, hybrid work options, and free broadband!
- Why this job: Be part of a mission to bridge the digital divide while developing your technical skills.
- Qualifications: Must have a driving license and relevant safety certifications; training provided for new hires.
- Other info: Flexible working hours and opportunities for overtime make this role even more appealing.
The predicted salary is between 22400 - 24840 £ per year.
Job Description
Job Title: Broadband Installation Engineer
Location: Midlands (Herefordshire, Gloucestershire, Welsh Borders)
Job Type: Full-Time (40 hours per week)
Salary: £28,840 – £31,930 DOE (progressing to £33,990 when fully operational) + Discretionary annual bonus + (vehicle provided)
Job Summary:
The broadband installation engineer role is critical to connecting our customer to the network. Utilising fibre connection and our unique FWA (fixed wireless access) technology to ensure we can reach the most rural communities. The successful candidate will be responsible for installing, maintaining, and troubleshooting broadband systems to ensure optimal performance and customer satisfaction. (we will also upskill experienced Fibre or Wireless Engineers in both Fibre and Wireless so don't worry if you don't have experience in both!)
Key Responsibilities:
- Install Fibre and Wireless services from Airband main network to the customer's premises, ensuring minimal disruption and adherence to safety standards.
- Set up and configuration of routers, modems, and other networking hardware & software to provide seamless full fibre and wireless connectivity.
- Perform thorough testing services to confirm functionality and signal strength.
- Deliver all installations in a professional manner.
- Always maintain a high level of health and safety awareness.
- Maintain own stock levels & vehicle cleanliness.
- Complete fibre and wireless install surveys using IT equipment provided such as laptop, phone, and tablets.
- Use of Fibre Cloud, Weezie and third-party network architecture software to provide detailed install plans.
- Submission of defected infrastructure using provided software/apps.
- Use of business systems including PIA, Microsoft Office Suite, Salesforce, PeopleHR, Health & Safety Apps, SICON
- Use of wide range of hand and power tools to aid in the installation of customer fibre and wireless services.
- Use of a hoist to survey or install when needed.
- Out of Hours (OOH) on-call work may be required on a rota basis.
- Liaising with third parties including landowners, utilities, build contractors, landlords and customers.
Key Skills
- Customer service.
- Technical understanding and ability to learn new technologies.
- Able to independently solve problems
- Expert troubleshooting
- Must be comfortable working at heights (including rooftops)
Mandatory
It is important that all our engineers have the right certifications to be compliant and safe whilst working. Therefore, we have a list of mandatory requirements for the role, but we will support new colleagues to fill any skills gaps they have before they are fully operational in the role.
- Driving Licence
- Static & Mobile Boom 1B & 3B (IPAF)
- CSS Worksafe (Safe working at Height)
- First Aid at work
- Asbestos Awareness
- Manual Handling
- Street Works (Unit 2 01 SLG)
- A8 or SA001 O/H safety
- A9 or SA002 U/G safety
- S7 or N007 Sub duct and cable installation
- S8 or E001 Overhead cable installation
- S9 Pole stepping on congested poles
- NOPS Card
What can Airband Offer you?
• Discretionary Annual Bonus.
• Company Vehicle
• Overtime pay.
• 25 days of paid leave a year rising to 30 plus bank holidays with service.
• 5% Airband pension plus a minimum 3% employee contribution.
• Customer referral bonus – a thank you for every customer you send our way.
• We offer hybrid working – a mix of working from home and in the office.
• Free Broadband – If you are in our coverage, you can benefit from free broadband with us!
• 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
• Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
• Airshare (employee discount platform) – discounts on everyday shopping, weekly groceries, holidays, the list is endless – save up to £1,000 a year!
• Refer a friend reward scheme – a selection of great rewards to choose from!
Pre-employment checks
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role.
Recruitment agency support is not required at this time.
Broadband Installation Engineer employer: Airband Community Internet
Contact Detail:
Airband Community Internet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broadband Installation Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as fibre connection and fixed wireless access (FWA). Understanding these technologies will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have with installation and troubleshooting of broadband systems. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will showcase your problem-solving skills.
✨Tip Number 3
Since customer service is a key skill for this role, think of examples from your past work where you provided excellent service or handled difficult situations effectively. This will help you stand out as a candidate who can maintain high customer satisfaction.
✨Tip Number 4
Make sure you are aware of the health and safety certifications required for the role. If you already have some of these certifications, be ready to discuss them. If not, express your willingness to obtain them, showing your commitment to safety and compliance.
We think you need these skills to ace Broadband Installation Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Broadband Installation Engineer position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience with broadband installation, customer service, or technical troubleshooting. Use specific examples to demonstrate your skills and how they align with the job requirements.
Showcase Certifications: List any relevant certifications you hold that are mandatory for the role, such as IPAF, CSS Worksafe, or First Aid. If you have additional qualifications that may be beneficial, include those as well to strengthen your application.
Professional Presentation: Ensure your CV and cover letter are professionally formatted and free of errors. A clean, organized presentation reflects your attention to detail, which is crucial for a technical role like this one.
How to prepare for a job interview at Airband Community Internet
✨Show Your Technical Skills
Be prepared to discuss your technical understanding and experience with broadband installation, including fibre and wireless technologies. Highlight any relevant certifications you have, as well as your ability to troubleshoot and solve problems independently.
✨Demonstrate Customer Service Skills
Since customer satisfaction is key in this role, be ready to share examples of how you've provided excellent customer service in the past. Discuss how you handle difficult situations and ensure a positive experience for customers during installations.
✨Safety Awareness is Crucial
Emphasize your commitment to health and safety standards. Be familiar with the mandatory certifications required for the role and express your understanding of safe working practices, especially when working at heights or using power tools.
✨Prepare for Practical Scenarios
Expect to face practical scenarios or questions related to installation processes. Brush up on your knowledge of networking hardware and software, and be ready to explain how you would approach specific installation challenges.
