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- Tasks: Deliver excellent customer service and ensure guests have fun in the arcade.
- Company: Join HB Leisure, a global leader in skilled games and amusements across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and access to wellbeing resources.
- Why this job: Work in a fun theme park environment with opportunities to travel globally and develop valuable skills.
- Qualifications: Great communication skills, positive attitude, reliable, and available on weekdays and weekends.
- Other info: Winter opportunities available between seasonal contracts; must have reliable transportation.
Job Description
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team.
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We like to do things differently here at HB Leisure, we don't just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
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If a desk isn’t for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
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As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade.
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In return we will offer you:
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- Competitive rates of pay
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of tops retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
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Person Specification:
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- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
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Customer Service Assistant (Arcades) employer: HB Leisure Careers
Contact Detail:
HB Leisure Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Arcades)
✨Tip Number 1
Show your enthusiasm for customer service! When you interact with us during the application process, let your passion for helping others shine through. Share any relevant experiences where you went above and beyond to ensure a great experience for customers.
✨Tip Number 2
Familiarize yourself with our company culture and values. We pride ourselves on being different and fun, so be ready to discuss how your personality aligns with our vibrant team. Think of examples that highlight your outgoing nature and ability to create a positive atmosphere.
✨Tip Number 3
Be prepared to demonstrate your flexibility and availability. Since we operate in a dynamic environment, showing that you can work various shifts, including weekends and holidays, will make you stand out as a candidate who is ready to jump in and help whenever needed.
✨Tip Number 4
Highlight any previous experience in leisure or entertainment settings. If you've worked in similar roles before, share those stories! This will show us that you understand the unique challenges and joys of working in an arcade environment.
We think you need these skills to ace Customer Service Assistant (Arcades)
Some tips for your application 🫡
Understand the Role: Take some time to fully understand the responsibilities of a Customer Service Assistant (Arcade Host) at HB Leisure. Highlight your customer service skills and any relevant experience in your application.
Show Your Personality: Since the job requires a positive and outgoing personality, make sure to convey your enthusiasm and energy in your cover letter. Use a friendly tone that reflects your character.
Highlight Availability: Clearly state your availability for weekdays, weekends, and bank holidays in your application. This shows that you are flexible and willing to meet the company's scheduling needs.
Tailor Your CV: Customize your CV to emphasize your customer service experience and any relevant skills. Include specific examples of how you've provided excellent service in previous roles.
How to prepare for a job interview at HB Leisure Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure a great experience for customers.
✨Demonstrate Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly. Be prepared to answer questions about how you would handle different customer scenarios in the arcade environment.
✨Highlight Your Flexibility
The job requires availability on weekdays, weekends, and bank holidays. Be ready to discuss your schedule and how you can accommodate the needs of the business, showing that you're a reliable team player.
✨Emphasize Your Outgoing Personality
As a Customer Service Assistant, having a positive and outgoing personality is key. Share stories that showcase your friendly demeanor and ability to engage with guests, making their experience enjoyable.
