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For Companies At a Glance
- Tasks: Lead product strategy and ensure top-notch customer experiences across all channels.
- Company: Join a thriving international outsourcing company specializing in tech-driven customer experience solutions.
- Benefits: Enjoy a high-profile role with growth opportunities and a supportive team environment.
- Why this job: Be part of a dynamic team driving innovation and excellence in customer interactions.
- Qualifications: Strong leadership, communication skills, and experience in fast-paced product delivery environments required.
- Other info: Opportunity to significantly impact revenue growth and product development over the next three years.
The predicted salary is between 48000 - 84000 £ per year.
Job Description
Our client is an international outsourcing company specialising in technology led, customer experience (CX) solutions. With revenues in excess of £40m and profitable, they provide tailored, scalable, and omni-channel customer service strategies for a variety of clients across a range of industries.
Their in-house software development group has its own leadership, P&L and Mission. The division helps businesses create better customer interactions to achieve great outcomes for everyone. Their contact centre software is known for its versatility, user-friendly design, and innovations with popular third-party services, all of which facilitate seamless, personalised interactions across every channel that empower contact centres to exceed performance expectations.
They have a portfolio of products which is focussed on the CX environment and over the last 3 years has evolved the model of delivery and revenue creation. Moving the business to a Recurring Revenue status now creates increased opportunity to build their products and value much further.
As such they are now looking for an individual to lead their Product and Services strategy and take it through the next phase of development, doubling over the next 3 years.
What you will do
The Head of Product and Services is responsible for ensuring products are designed, delivered, and supported to the highest standards, driving seamless execution and outstanding customer experiences.
This role focuses on aligning product strategy with operational excellence, ensuring that delivery processes are efficient, agile, and scalable while providing customers with best-in-class service and support.
Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product roadmaps are executed effectively, customer onboarding is smooth, and ongoing service delivery meets or exceeds expectations.
What you will have
- Strong leadership and team management skills, with experience leading cross-functional teams.
- Excellent communication and interpersonal skills, capable of engaging with stakeholders at all levels.
- Proven track record of managing product delivery in complex and fast-paced environments.
- In-depth understanding of Agile and other product development methodologies.
- Strong problem-solving skills, with the ability to navigate challenges and drive solutions.
- Strategic mindset, with the ability to align delivery efforts with long-term business goals.
- Excellent project management skills, with the ability to manage multiple initiatives simultaneously.
Our client has an incredibly valuable opportunity to realise the potential for future growth through developing their product portfolio and their partner range. This has a consequent impact on increased revenue and profitability. With their extensive experience, team, reputation, resources, and support, they are well positioned to achieve further expansion. The foundation of their success will rest on the excellence of their leadership and this role, in particular.
The successful candidate will enjoy a stimulating and rewarding high-profile role within a genuinely exciting and respected business.
Head of Product Management employer: Novo Executive Search
Contact Detail:
Novo Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product Management
✨Tip Number 1
Familiarize yourself with the latest trends in customer experience (CX) solutions. Understanding the current landscape will help you speak confidently about how you can contribute to the company's growth and product strategy.
✨Tip Number 2
Highlight your experience with Agile methodologies during networking opportunities. This role requires a strong understanding of Agile, so discussing your past successes in implementing Agile practices can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've led cross-functional teams in previous roles. Being able to articulate your leadership style and how it has driven successful product delivery will resonate well with the hiring team.
✨Tip Number 4
Research the company's existing product portfolio and think critically about potential areas for improvement or innovation. Showing that you have thought about their products and how to enhance them will demonstrate your strategic mindset.
We think you need these skills to ace Head of Product Management
Some tips for your application 🫡
Understand the Company: Dive deep into the company's mission and values. Familiarize yourself with their customer experience solutions and product portfolio to tailor your application accordingly.
Highlight Relevant Experience: Emphasize your leadership and team management skills, especially in cross-functional settings. Provide specific examples of how you've successfully managed product delivery in fast-paced environments.
Showcase Your Strategic Mindset: Demonstrate your ability to align product strategies with long-term business goals. Include instances where you've driven solutions and navigated challenges effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Agile methodologies and project management skills. Make sure to express your enthusiasm for leading product and services strategy in a growing company.
How to prepare for a job interview at Novo Executive Search
✨Showcase Your Leadership Skills
As the Head of Product Management, you'll need to demonstrate strong leadership and team management skills. Be prepared to share specific examples of how you've successfully led cross-functional teams in the past, focusing on your ability to engage and motivate team members.
✨Communicate Effectively
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you have engaged with stakeholders at various levels and how you ensure that everyone is aligned with the product strategy.
✨Demonstrate Agile Expertise
Since the role requires an in-depth understanding of Agile methodologies, be prepared to discuss your experience with Agile product development. Share specific instances where you've implemented Agile practices to improve product delivery and customer satisfaction.
✨Align with Business Goals
A strategic mindset is crucial for this position. Think about how you can align product delivery efforts with long-term business goals. Be ready to discuss your approach to ensuring that product roadmaps not only meet immediate needs but also contribute to future growth.
