Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead product strategy and ensure top-notch delivery for outstanding customer experiences.
- Company: Join a thriving international outsourcing company focused on innovative customer experience solutions.
- Benefits: Enjoy a high-profile role with growth opportunities and a supportive team environment.
- Why this job: Be part of a dynamic team driving product innovation and making a real impact in the CX industry.
- Qualifications: Strong leadership, communication skills, and experience in fast-paced product delivery environments required.
- Other info: This role offers a chance to shape the future of product management in a respected business.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Our client is an international outsourcing company specialising in technology led, customer experience (CX) solutions. With revenues in excess of £40m and profitable, they provide tailored, scalable, and omni-channel customer service strategies for a variety of clients across a range of industries.
Their in-house software development group has its own leadership, P&L and Mission. The division helps businesses create better customer interactions to achieve great outcomes for everyone. Their contact centre software is known for its versatility, user-friendly design, and innovations with popular third-party services, all of which facilitate seamless, personalised interactions across every channel that empower contact centres to exceed performance expectations.
They have a portfolio of products which is focussed on the CX environment and over the last 3 years has evolved the model of delivery and revenue creation. Moving the business to a Recurring Revenue status now creates increased opportunity to build their products and value much further.
As such they are now looking for an individual to lead their Product and Services strategy and take it through the next phase of development, doubling over the next 3 years.
What you will do
The Head of Product and Services is responsible for ensuring products are designed, delivered, and supported to the highest standards, driving seamless execution and outstanding customer experiences.
This role focuses on aligning product strategy with operational excellence, ensuring that delivery processes are efficient, agile, and scalable while providing customers with best-in-class service and support.
Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product roadmaps are executed effectively, customer onboarding is smooth, and ongoing service delivery meets or exceeds expectations.
What you will have
- Strong leadership and team management skills, with experience leading cross-functional teams.
- Excellent communication and interpersonal skills, capable of engaging with stakeholders at all levels.
- Proven track record of managing product delivery in complex and fast-paced environments.
- In-depth understanding of Agile and other product development methodologies.
- Strong problem-solving skills, with the ability to navigate challenges and drive solutions.
- Strategic mindset, with the ability to align delivery efforts with long-term business goals.
- Excellent project management skills, with the ability to manage multiple initiatives simultaneously.
Our client has an incredibly valuable opportunity to realise the potential for future growth through developing their product portfolio and their partner range. This has a consequent impact on increased revenue and profitability. With their extensive experience, team, reputation, resources, and support, they are well positioned to achieve further expansion. The foundation of their success will rest on the excellence of their leadership and this role, in particular.
The successful candidate will enjoy a stimulating and rewarding high-profile role within a genuinely exciting and respected business.
Contact Detail:
Novo Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product Management
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience (CX) solutions. Understanding the current landscape will help you speak confidently about how you can contribute to the company's growth and product strategy.
✨Tip Number 2
Network with professionals in the product management field, especially those who have experience in CX environments. Engaging with industry peers can provide insights and potentially valuable connections that may help you stand out during the interview process.
✨Tip Number 3
Prepare to discuss your experience with Agile methodologies in detail. Be ready to share specific examples of how you've successfully led cross-functional teams and managed product delivery in fast-paced settings, as this is crucial for the role.
✨Tip Number 4
Research the company’s existing product portfolio and think critically about potential areas for improvement or innovation. Being able to articulate your ideas on how to enhance their offerings will demonstrate your strategic mindset and commitment to their success.
We think you need these skills to ace Head of Product Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management and leadership. Focus on your achievements in previous roles, especially those that demonstrate your ability to manage cross-functional teams and deliver products successfully.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience solutions and how your strategic mindset aligns with the company's goals. Mention specific examples of how you've driven product delivery in fast-paced environments.
Showcase Your Leadership Skills: Emphasise your leadership and team management skills throughout your application. Provide examples of how you've led teams to success and navigated challenges in product development.
Highlight Agile Methodology Experience: Since the role requires an understanding of Agile methodologies, make sure to include any relevant experience you have with Agile practices. Discuss how you've implemented these methodologies to improve product delivery and customer satisfaction.
How to prepare for a job interview at Novo Executive Search
✨Showcase Your Leadership Skills
As the Head of Product Management, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led cross-functional teams and driven product delivery in complex environments.
✨Understand the Company’s Product Portfolio
Familiarise yourself with the company's products and services, especially those related to customer experience solutions. Be ready to discuss how you can enhance their offerings and align them with market needs.
✨Emphasise Agile Methodologies
Given the importance of Agile in product development, be prepared to discuss your experience with Agile methodologies. Share specific instances where you've implemented Agile practices to improve product delivery and team collaboration.
✨Prepare for Strategic Discussions
The role requires a strategic mindset. Think about how you would align product strategies with long-term business goals. Be ready to present your vision for the product roadmap and how it can drive growth and profitability.
