Senior Business Travel Consultant (Artist)

Senior Artist Entertainment Travel Consultant

London – Hybrid (Once monthly on-site at client offices and CTM required)

Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel continues to grow. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

About CTM

CTM is an award-winning provider of travel service solutions spanning corporate, entertainment, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk

THE ROLE

An exciting and rare opportunity has arisen within the entertainment travel sector for market leading music label. Conduct business in a creative and diverse manner whilst adhering to the company procedures and guidelines. You will be required to collaborate with the Operations Manager as required to support the business objectives.

SKILLS REQUIRED

· Confidence in dealing with VIP clients and senior stakeholders

· Experience working on an entertainment/VIP account

· Being able to work around unforeseen circumstances and be creative with finding on the spot solutions

· Good supplier engagement within entertainment travel

· Groups and events experience

· Problem solving with a process improvement approach

· Proven attention to detail and quality standards

· Extensive industry experience in all areas of the reservation process

· Sound, proven SABRE GDS skills with an excellent understanding of fares and ticketing

· Ability to turnaround fare recalculations and ticket re issues quickly

· Able to work independently and use own initiative to resolve problems and find a solution

· Highly organised, ability to plan, prioritise and multi-task under pressure

· Strong communication skills demonstrating a pro-active response to client servicing at all times

· Interpersonal skills

· Team player, resilient and adaptable with the ability to remain calm and patient

· Adept using Microsoft Office Software such as: teams and sharepoint

EXPERIENCE AND QUALIFICATIONS

· Proven advanced industry experience in all areas of travel management operations is essential (minimum 5 years Business Travel experience)

· Sound, proven SABRE skills with the ability to manage multiple reservations and PCC’s

· Excellent understanding of fares and ticketing to BA 2 level or equivalent

· Extensive industry experience in all areas of the reservation process

· Previous experience with the Entertainment sector essential

· Previous Group experience essential

Why CTM?

Reward & Recognition

CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.

Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

• Annual Volunteer Day Leave to support a charity/cause of your choice
• Offsetting all CTM employees’ travel
• Partnership with South Pole – supporting sustainable community projects (local & global)
• Paperless office initiatives & recycling options

If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.