Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a team to manage claims efficiently and exceed performance targets.
- Company: Join a caring premium UK Assistance provider focused on exceptional customer experiences.
- Benefits: Enjoy a hybrid work model with flexible hours and a focus on work-life balance.
- Why this job: Be part of a high-performance culture that values collaboration and personal development.
- Qualifications: GCSEs in English and Maths, strong leadership skills, and experience in claims management required.
- Other info: Opportunity to coach and motivate a large team while managing complex claims.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking to recruit a Claims Manager.
The role:
To manage, co-ordinate and develop the claims activity within the Claims department to ensure that all performance targets / KPI\’s are consistently met within your teams, work to drive quality and efficiency that meet and exceed the needs of the business.
To lead, develop and motivate your department to enable the delivery of a customer centric service which delivers outstanding experiences to customers at every touchpoint.
To create a high-performance culture in which employees want to engage with each other and collaborate to achieve our clients Partners Vision and Mission.
Hours: 35 hours per week. These hours will vary in line with business needs and flexibility is required. Due to the nature of this role, there may be a requirement to be on call.
Work-life balance is important, this is a hybrid role with a 60/40 office/home working solution. Office days Monday, Wednesday and Friday.
Our clients vision is to be renowned as the caring premium UK Assistance provider. They strive to deliver an exceptional customer experience at all points of assistance. To achieve this:
- Oversee a team of 4 Managers and 50 plus coordinators.
- Manage, coach and support the Team Managers to ensure that the required operational results and targets are achieved.
- Ensure claims processes are aligned with strategic objectives that meet business and Business Partners requirements including SLA and KPI performance.
- Schedule monthly meetings to provide performance and departmental updates that encourage regular feedback and collaboration. All meetings should have an agenda and minutes, and your team should also have input on the agenda.
- Motivate and coach your team to ensure that performance is managed in line with our client\’s Partner\’s People Strategy. Complete Personal Development Plans for each of your Team Managers, keeping up to date training, coaching and feedback records and highlighting areas for improvement.
- Be responsible for the claims activity within Claims, developing a high-performance culture to get the best out of your team and ensuring that you have the right resources at the right time to deliver the required level of performance and meet agreed KPI\’s.
- Plan with your managers the teams\’ overtime in advance and ensure you use the budget wisely and fairly.
- Provide support and guidance when dealing with complex queries and attempt to seek resolution at the first point of contact. Willingly take escalated Business Partner claims and manage where possible to conclusion including resolution. Provide an objective report of events when required and ensure the case is highlighted to your manager.
About you:
- Educated to GCSE standard or equivalent, including English and Maths.
- Good working knowledge of MS Word & Excel.
- Able to communicate confidently with clients, customers and suppliers.
- Understanding of FCA.
- Flexible/adaptable and able to work under pressure.
- Strong leadership skills.
- Strategic thinker.
- Ability to manage large claims teams.
- Experienced Claims Manager.
#J-18808-Ljbffr
Claims Manager employer: Aspire Personnel Ltd
Contact Detail:
Aspire Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager
✨Tip Number 1
Familiarize yourself with the specific KPIs and performance targets that are relevant to the Claims Manager role. Understanding these metrics will help you demonstrate your ability to meet and exceed them during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and motivated teams in the past. Highlight any strategies you've implemented to create a high-performance culture.
✨Tip Number 3
Be ready to discuss your experience with complex claims and how you've resolved challenging situations. This will illustrate your problem-solving abilities and your commitment to delivering exceptional customer service.
✨Tip Number 4
Research the company's vision and mission, and think about how your personal values align with theirs. Being able to articulate this connection can set you apart as a candidate who truly understands and supports their goals.
We think you need these skills to ace Claims Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in claims management, leadership skills, and ability to meet performance targets. Use specific examples that demonstrate your success in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the company's vision and mission. Emphasize your commitment to delivering exceptional customer experiences and how your leadership style aligns with their goals.
Highlight Relevant Skills: In your application, clearly outline your knowledge of FCA regulations, proficiency in MS Word and Excel, and your strategic thinking abilities. These are key skills that the company is looking for.
Showcase Team Management Experience: Detail your experience managing large teams and how you have motivated and developed team members in the past. Provide examples of how you've created a high-performance culture in previous roles.
How to prepare for a job interview at Aspire Personnel Ltd
✨Showcase Your Leadership Skills
As a Claims Manager, strong leadership is crucial. Be prepared to discuss your experience in managing teams, coaching individuals, and how you've motivated your team to achieve performance targets.
✨Demonstrate Customer-Centric Thinking
Since the role emphasizes delivering outstanding customer experiences, share specific examples of how you've prioritized customer needs in past roles and how you plan to maintain this focus in your new position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding complex claims. Think of situations where you successfully resolved issues at the first point of contact and be ready to explain your thought process.
✨Understand Key Performance Indicators (KPIs)
Familiarize yourself with common KPIs in claims management. Be ready to discuss how you have previously met or exceeded these metrics and how you would ensure your team achieves them in this new role.
