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For Companies At a Glance
- Tasks: Help customers via phone, email, and chat with payment processing issues.
- Company: A2B Payments is a fast-growing company in the merchant services industry.
- Benefits: Enjoy competitive salary, performance incentives, and a supportive office culture.
- Why this job: Join a dynamic team that values professional growth and a fun workplace environment.
- Qualifications: Strong communication skills and problem-solving ability are essential.
- Other info: Participate in team events and develop expertise in the FinTech industry.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
A2B Payments is a fast-growing company in the merchant services industry, providing businesses with seamless payment processing solutions. We pride ourselves on our supportive office culture and regularly host team events to foster a fun and collaborative work environment. If you're looking to join a dynamic team that values both professional growth and a positive workplace, this is the role for you!
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist merchants with account setup, transaction issues, and troubleshooting payment processing equipment/software.
- Act as the liaison between merchants and internal teams to resolve escalated issues.
- Manage case handling, including dispute resolution and transaction troubleshooting.
- Oversee and respond to inquiries in the customer service inbox.
- Guide merchants through the onboarding process, ensuring a seamless experience.
- Maintain accurate records of customer interactions and account details in the CRM system.
- Identify recurring issues and escalate them to the relevant departments.
- Participate in cross-training to improve team versatility and service coverage.
What We’re Looking For:
- Strong Communication Skills: Exceptional verbal and written communication to effectively assist merchants.
- Problem-Solving Ability: Analytical mindset to troubleshoot technical and transaction-related issues.
- Technical Aptitude: Basic understanding of payment processing systems, merchant accounts, and financial transactions.
- Customer Focus: Passionate about delivering outstanding service and building strong client relationships.
- Team Player: Ability to collaborate effectively in a fast-paced environment.
- Organised & Detail-Oriented: Able to manage multiple tasks and prioritise efficiently.
What We Offer:
✔ Competitive salary + performance-based incentives
✔ Comprehensive training & career growth opportunities
✔ A positive and supportive office culture
✔ Regular team events and work socials
✔ Opportunities to develop expertise in the FinTech and payments industry
Join A2B Payments and become part of a team that values both professional success and a great workplace culture!
Customer Service Representative employer: A2B Payment Solutions
Contact Detail:
A2B Payment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with common payment processing systems and merchant accounts. This knowledge will not only help you during the interview but also demonstrate your technical aptitude and readiness to assist merchants effectively.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. Being able to articulate your thoughts clearly and professionally will be crucial when responding to customer inquiries.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved issues in previous roles. This will highlight your analytical mindset and ability to troubleshoot effectively.
✨Tip Number 4
Emphasize your teamwork experience by discussing past collaborations in fast-paced environments. A2B Payments values team players, so demonstrating your ability to work well with others will strengthen your application.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with A2B Payments' supportive office culture and team events. Highlight your enthusiasm for a collaborative work environment in your application.
Tailor Your Communication Skills: Emphasize your strong verbal and written communication skills. Provide examples of how you've effectively assisted customers in previous roles, showcasing your ability to respond professionally and timely.
Showcase Problem-Solving Abilities: Illustrate your analytical mindset by detailing past experiences where you successfully troubleshot technical or transaction-related issues. This will demonstrate your problem-solving capabilities.
Highlight Team Collaboration: Mention your experience working in fast-paced environments and your ability to collaborate with others. A2B Payments values team players, so share specific examples of how you've contributed to team success.
How to prepare for a job interview at A2B Payment Solutions
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with customers in the past.
✨Demonstrate Problem-Solving Ability
Be ready to discuss specific instances where you've successfully resolved issues. Highlight your analytical mindset and how you approach troubleshooting, especially in technical situations.
✨Familiarize Yourself with Payment Processing
Brush up on your knowledge of payment processing systems and merchant accounts. Showing that you have a basic understanding will demonstrate your technical aptitude and readiness for the role.
✨Emphasize Team Collaboration
A2B Payments values teamwork, so be prepared to share experiences where you've worked collaboratively in a fast-paced environment. Highlight your ability to adapt and support your team.
