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Answer inbound calls and respond to customer inquiries promptly and professionally.
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Assist customers with product information, service issues, and account inquiries.
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Resolve complaints and provide solutions in a courteous and efficient manner.
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Maintain accurate records of customer interactions and transactions in the database.
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Collaborate with team members to improve service delivery and efficiency.
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Follow company policies and procedures to ensure quality standards are met.
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Provide feedback on processes and suggest improvements.
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Previous experience in a call center or customer service role is a plus.
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Excellent communication skills, both verbal and written.
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Strong problem-solving abilities and attention to detail.
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Ability to handle stressful situations and remain calm under pressure.
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Proficient in using computer systems and software.
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Customer-focused with a positive attitude.
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Strong multitasking and organizational skills.
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Ability to work independently and as part of a team.
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Familiarity with CRM software is a plus.
Contact Detail:
First ltd Recruiting Team
