Contract Manager

We\’re looking for an organised, compassionate and resilient Contract Manager to join our Young People service in Bromley.
£37,500.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You\’ll feel at home here.
Making you feel at home means helping you thrive in every way. That\’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren\’t token gestures – we\’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

1. Annual leave increasing up to 30 days with length of service
2. Free DBS
3. Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
4. Fully paid induction programme and further training
5. ILM courses and Apprenticeship Programmes
6. Healthcare Cashplan through our partner Healthshield
7. Cycle to work scheme
8. Employee Assistance Programme for 24-7 confidential support
9. Online wellbeing resources
10. A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
11. Quarterly Staff Awards to reward & recognise our amazing staff\’s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Contract Managers are responsible for the effective management of all contracts within their designated patch, including line managing the relevant front line staff. Leadership and competence development in direct reports is a key responsibility of the role.

What you\’ll do:

1. Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turnaround action plans as may be necessary
2. Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
3. Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
4. Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
5. Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
6. Responsible for maintaining quarterly staff succession plans
7. Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

1. Ability to lead and motivate staff to deliver excellent services
2. Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
3. Has a practical and logical mind
4. Excellent organisation skills
5. Thrives on change and enjoys dynamic diverse environments
6. Is confident with high levels of self-esteem

What you\’ll bring:

Essential:

1. Educated to degree level or equivalent
2. Experience of managing contracts and resources and delivering to budget and performance targets
3. Experience of delivering to housing management performance targets
4. Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
5. Experience of successfully managing external partnerships to ensure successful delivery of services
6. Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification

Desirable:

1. Other relevant professional memberships and/or specialist qualifications

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:

1. We focus on Excellence and innovation.
2. We are Caring and Compassionate.
3. We are Inclusive and Trusted.
4. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

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