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For Companies At a Glance
- Tasks: Be the voice of BBC Scotland, connecting calls and providing top-notch service.
- Company: Join the BBC, a global leader in digital transformation and media.
- Benefits: Enjoy a competitive salary, 28 days leave, private medical insurance, and flexible perks.
- Why this job: Gain valuable experience in a dynamic environment while developing your skills and career.
- Qualifications: Good communication skills and experience in a contact center are essential; switchboard experience is a plus.
- Other info: Full training provided, with shifts including weekends and nights.
BBC Switchboard Operator
Salary: £11.44 then £13.72 per hour after training.
Contract : Temporary ongoing
Shifts: Full Time working position across various shift patterns, including weekends, bank holidays. (Day shift and Nightshifts).
Hours: 12 hour Shifts between 8.30am- 9pm (days) 8pm – 9am (nights).
Location: BBC Scotland, Pacific Quay
Training: Full training provided – 2 -3 weeks. Training will cover normal office working hours.
The opportunity
Based at BBC Scotland’s Pacific Quay, this role is part of the contract with the BBC to provide a 24/7 Switchboard Operator service.
Your day-to-day responsibilities include:
- To provide a professional operator service, acting as the common interface for internal and external callers within the BBC environment.
- You will answer all calls in a professional, courteous, and efficient manner and be responsible for ensuring that all calls are connected to the desired destination.
- To perform operators’ duties on the BBC Operator Services switchboard within the procedures laid down and familiarise oneself with all processes.
- To provide cover for sickness and annual leave as and when required, for day and night shifts
- To update the BBC Telephone database.
- To record daily handover and ensure colleagues are aware of any events which could impact calls.
Signs of success
- To be successful in this role, you will need a rich combination of experience, proven skills, and personal attributes. See below to find out if you are the person we’re looking for.
- Based at BBC Scotland’s Pacific Quay building in Glasgow.
- The Switchboard work is routine, and you can be under pressure at peak times.
- Need to be alert to new problems and occasionally important decisions to be made.
- All faults that occur need to be reported in a timely manner and escalated as necessary
- The importance and value of the service to the BBC by Mitel cannot be underestimated. You will be always professional and efficient.
Skills we can’t do without:
- To adopt a flexible approach to customer and management requests as required.
- Keyboard skills with working knowledge of PC software packages desirable
- Good communication skills are essential
- Experience working in a contact centre environment or similar.
Skills we’d like:
- Previous experience in a Switchboard environment desirable but not essential
More reasons to join us
In addition to joining a global leader in digital transformation, you can also expect a fantastic range of benefits. These include: a rewarding salary, 28 days’ annual leave, private medical insurance, an attractive stakeholder pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.
What’s more, we really value your progress and it’s a top priority to engage, inspire and develop you to help you maximise your potential. In fact, we have comprehensive training and development programmes in place demonstrating our commitment to developing your career.
How to apply
Confident this sounds like you? Please click below to complete our online application form and attach your CV in either Word or PDF format.
Job Tenure: Contract and Full-Time Salary: £11.44 – £13.72 per hour Location: Glasgow,
Switchboard Operator - Glasgow employer: Manpower UK - RISE
Contact Detail:
Manpower UK - RISE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator - Glasgow
✨Tip Number 1
Familiarize yourself with the BBC's values and mission. Understanding their culture will help you align your responses during the interview, showcasing that you're a great fit for the team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, consider role-playing scenarios where you handle calls efficiently and professionally.
✨Tip Number 3
Be prepared to discuss your experience in high-pressure situations. Think of examples from previous jobs where you successfully managed stress and maintained professionalism.
✨Tip Number 4
Show your flexibility! Highlight any past experiences where you adapted to changing schedules or demands, as this role requires a willingness to work various shifts.
We think you need these skills to ace Switchboard Operator - Glasgow
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Switchboard Operator at the BBC. Familiarize yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customize your CV to highlight relevant experience, especially any work in contact centers or similar environments. Emphasize your communication skills and ability to handle pressure, as these are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the BBC. Mention specific skills that make you a great fit, such as your flexibility and customer service experience.
Follow Application Instructions: When applying, ensure you complete the online application form accurately and attach your CV in the specified format (Word or PDF). Double-check for any errors before submitting your application.
How to prepare for a job interview at Manpower UK - RISE
✨Show Your Communication Skills
As a Switchboard Operator, excellent communication is key. Practice clear and concise responses to common interview questions, and be prepared to demonstrate your ability to handle calls professionally.
✨Familiarize Yourself with the Role
Understand the day-to-day responsibilities of a Switchboard Operator at the BBC. Be ready to discuss how you would manage high-pressure situations and ensure efficient call handling.
✨Highlight Relevant Experience
If you have experience in a contact center or similar environment, make sure to highlight this during the interview. Share specific examples of how you've successfully managed customer interactions.
✨Demonstrate Flexibility
The role requires a flexible approach to shifts and tasks. Be prepared to discuss your availability for various shift patterns, including weekends and bank holidays, and show your willingness to adapt.
