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- Tasks: Join our team as a Parts Advisor, assisting customers with parts identification and managing stock levels.
- Company: Sytner Group represents over 23 prestigious vehicle brands across 140 UK dealerships.
- Benefits: Enjoy 33 days of holiday, discounted car schemes, gym memberships, and more!
- Why this job: Be part of a supportive environment that values your contributions and offers career development.
- Qualifications: Experience in the motor industry and strong communication skills are essential.
- Other info: Flexible working patterns available, including weekends, to provide top-notch customer service.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Mercedes-Benz of Heathrow Aftersales.
As a Sytner Parts Advisor, you will demonstrate a \\\’One Team\\\’ approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.
You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.
Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
Ideally, you will have experience in a similar role within the motor industry and be IT literate.
High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.
We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\\\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here .
Unsure? Read on…
We represent over 23 of the world\\\’s most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Full-timeLocation Detail: West Drayton, Middlesex, UB7 8JU
Parts Advisor, Mercedes-Benz of Heathrow Aftersales employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor, Mercedes-Benz of Heathrow Aftersales
✨Tip Number 1
Familiarize yourself with the Mercedes-Benz product range and parts catalog. This knowledge will not only help you in conversations with customers but also demonstrate your commitment to the role during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer-facing context. Role-playing scenarios with friends or family can help you feel more confident when interacting with customers both in person and over the phone.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've managed stock levels or handled inventory in previous roles. Being able to discuss specific instances will highlight your attention to detail.
✨Tip Number 4
Research Sytner Group's values and culture. Understanding their commitment to diversity and inclusion will allow you to align your answers with their ethos during the interview, making you a more attractive candidate.
We think you need these skills to ace Parts Advisor, Mercedes-Benz of Heathrow Aftersales
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Parts Advisor position. Make sure you understand the key responsibilities and required skills, such as effective communication and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in the motor industry, particularly any roles that involved parts identification or customer interaction. Emphasize your IT literacy and organizational skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for delivering excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to work effectively in a team and manage stock levels.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail, which is crucial for the Parts Advisor role.
How to prepare for a job interview at Sytner Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to assist customers, as this aligns with Sytner's values.
✨Demonstrate Your Communication Skills
Since the role requires effective communication with both customers and colleagues, practice articulating your thoughts clearly. Be prepared to discuss how you've successfully communicated in previous roles, especially in face-to-face or phone interactions.
✨Highlight Your Organizational Skills
Given the importance of managing stock levels and maintaining the parts stock room, be ready to discuss your organizational strategies. Provide examples of how you've effectively managed inventory or similar tasks in the past.
✨Familiarize Yourself with Vehicle Parts
Brush up on your knowledge of vehicle parts and accessories. Being able to identify and discuss various parts will show your commitment to the role and help you stand out during the interview.
