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- Tasks: Join our team as a Service Advisor, connecting customers with our workshop and providing top-notch care.
- Company: Sytner Group represents 23 prestigious vehicle brands across 140 UK dealerships.
- Benefits: Enjoy 33 days of holiday, career development, discounts, and paid community work days.
- Why this job: This role offers growth opportunities, a supportive culture, and the chance to make a real impact.
- Qualifications: No experience needed; just bring your willingness to learn and strong customer service skills.
- Other info: Flexible working patterns available, including weekends, to meet customer needs.
The predicted salary is between 24000 - 36000 £ per year.
About the role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Coventry.
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you\\\’ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
Don\\\’t worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge/Autoline would be advantageous, but not essential.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\\\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here .
Unsure? Read on…
We represent over 23 of the world\\\’s most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Full-timeLocation Detail: Coventry, West Midlands, CV5 8NA
Service Advisor, Sytner Coventry employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor, Sytner Coventry
✨Tip Number 1
Familiarize yourself with the automotive industry, especially regarding vehicle servicing and customer care. Understanding common customer queries and concerns will help you build rapport and provide better service.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to convey information clearly and effectively. Role-playing scenarios with friends or family can help you prepare for real-life interactions with customers.
✨Tip Number 3
Research Sytner Group's values and culture. Showing that you align with their commitment to customer care and continuous improvement during your interview can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your willingness to learn and adapt. Since previous experience isn't required, highlighting your enthusiasm for training and development opportunities at Sytner will demonstrate your potential as a valuable team member.
We think you need these skills to ace Service Advisor, Sytner Coventry
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Advisor position at Sytner Coventry. Understand the key responsibilities and the skills required, such as customer care and communication.
Highlight Relevant Experience: Even if you don't have direct experience, emphasize any customer service roles or experiences where you've demonstrated strong communication and organizational skills. This will show your willingness to learn and adapt.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Use keywords from the job posting to make it clear that you are a good fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at Sytner and how you can contribute to their commitment to outstanding customer care.
How to prepare for a job interview at Sytner Group
✨Show Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided excellent customer service, even if they are not directly related to the automotive industry.
✨Demonstrate Your Willingness to Learn
Since previous experience isn't mandatory, emphasize your eagerness to learn and grow within the role. Discuss any relevant training or courses you've taken that showcase your commitment to personal development.
✨Understand the Role's Responsibilities
Familiarize yourself with the key responsibilities of a Service Advisor, such as liaising with technicians and keeping customers informed. Be ready to discuss how you would handle specific scenarios that may arise in this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the position and helps you assess if Sytner is the right fit for you.
