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- Tasks: Join us as a Service Advisor, connecting customers with our workshop and ensuring top-notch service.
- Company: Sytner Group represents 23 prestigious vehicle brands across 140 UK dealerships.
- Benefits: Enjoy 33 days of holiday, discounted gym memberships, and a cycle to work scheme.
- Why this job: Build genuine relationships while learning in a supportive environment focused on your growth.
- Qualifications: No experience needed; just bring your willingness to learn and strong customer service skills.
- Other info: Flexible working patterns available, including weekends, to meet customer needs.
The predicted salary is between 24000 - 36000 £ per year.
About the role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Solihull.
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you\\\’ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
Don\\\’t worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\\\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here .
Unsure? Read on…
We represent over 23 of the world\\\’s most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Full-timeLocation Detail: Solihull, West Midlands, B90 4NU
Service Advisor, Sytner Solihull employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor, Sytner Solihull
✨Tip Number 1
Familiarize yourself with the automotive industry, especially the brands represented by Sytner. Understanding the products and services offered will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build rapport with customers and convey information clearly. Consider role-playing scenarios with friends or family to enhance your ability to handle customer queries.
✨Tip Number 3
Showcase your willingness to learn during the interview. Since previous experience isn't required, emphasize your eagerness to undergo training and develop your skills through the in-house Learning & Development team.
✨Tip Number 4
Be prepared to discuss how you would handle challenging customer situations. Think of examples from past experiences where you've successfully resolved issues or provided excellent service, even if they are from different industries.
We think you need these skills to ace Service Advisor, Sytner Solihull
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Advisor position at Sytner Solihull. Understand the key responsibilities and skills required, such as customer care, communication, and organizational skills.
Highlight Relevant Experience: Even if you don't have direct experience, emphasize any customer service roles or experiences that showcase your ability to communicate effectively and build rapport with customers.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Use keywords from the job posting to demonstrate that you are a good fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention your willingness to learn and grow, and how you can contribute to providing outstanding customer care at Sytner.
How to prepare for a job interview at Sytner Group
✨Show Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past, and demonstrate your willingness to go the extra mile to meet customer needs.
✨Understand the Role
Familiarize yourself with the responsibilities of a Service Advisor at Sytner. Highlight your organizational skills and attention to detail, as these are key in managing customer queries and vehicle statuses effectively.
✨Ask Questions
During the interview, don't hesitate to ask questions about the team dynamics and training opportunities. This shows your eagerness to learn and grow within the company, which aligns with Sytner's commitment to career development.
✨Demonstrate Flexibility
Since the role may require working weekends and flexible hours, express your willingness to adapt to different schedules. This will show that you are committed to providing the highest level of service to customers.
