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- Tasks: Manage reservations and enhance guest dining experiences at Big Easy Restaurants.
- Company: Join a vibrant team at Big Easy, known for its lively atmosphere and delicious food.
- Benefits: Enjoy a competitive salary and the chance to work in a fun, dynamic environment.
- Why this job: Perfect for those who love hospitality and want to make a difference in guests' experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Located in the heart of Covent Garden, this role offers a unique opportunity to thrive.
The predicted salary is between 27000 - 37800 £ per year.
Job Description
Reservations Executive
Salary: £27,000 per annum
Location: Covent Garden
Our central reservations team manages reservations for all Big Easy Restaurants. Working in a team setting to achieve company targets whilst enhancing guests\’ dining experience and communication from guests to restaurant teams.
We are looking for someone who radiates care and due diligence in both written and verbal communication and possesses a can-do attitude. Experience in working with multiple restaurants, OpenTable, and SevenRooms is desirable but not essential.
Your responsibilities:
- Answer telephone calls as per company standards.
- Reply to all email correspondence.
- Answer all other communication platforms the company uses.
- Receive and record guests dining on OpenTable or SevenRooms.
- Follow up on communication internally and externally in a timely manner.
- Manage non-interfacing booking platforms and accurately transfer the bookings accordingly.
- Excellent command of English.
- Manage group and private dining bookings.
- Keep up-to-date with current trends and restaurant offerings.
- Prepare reports as required.
Benefits: 28 days holidays including bank holidays and meals on duty.
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Reservations Executive employer: Big Easy
Contact Detail:
Big Easy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Executive
✨Tip Number 1
Familiarize yourself with the Big Easy Restaurants and their offerings. Understanding the menu and dining experience will help you communicate effectively with guests and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice your verbal communication skills. Since the role requires excellent communication, consider role-playing scenarios where you handle guest inquiries or reservations to build your confidence.
✨Tip Number 3
Showcase your teamwork abilities. Think of examples from your past experiences where you successfully collaborated with others to achieve a common goal, as this is crucial for the central reservations team.
✨Tip Number 4
Demonstrate your attention to detail. Be prepared to discuss how you ensure accuracy in your work, especially when managing reservations and communicating with both guests and restaurant teams.
We think you need these skills to ace Reservations Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reservations Executive position. Understand the key responsibilities and the skills required, especially focusing on communication and teamwork.
Tailor Your CV: Customize your CV to highlight relevant experience in reservations or customer service. Emphasize any previous roles where you demonstrated strong communication skills and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing guest experiences. Mention specific examples of how you've successfully managed reservations or improved customer satisfaction in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at Big Easy
✨Show Your Passion for Customer Service
As a Reservations Executive, it's crucial to demonstrate your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond to enhance a guest's experience in previous roles.
✨Communicate Clearly and Effectively
Since the role requires strong written and verbal communication skills, practice articulating your thoughts clearly. During the interview, be concise and ensure your responses are easy to understand.
✨Highlight Teamwork Experience
This position involves working within a team to achieve targets. Be prepared to discuss your experiences in team settings, focusing on how you contributed to group success and supported your colleagues.
✨Demonstrate Attention to Detail
Attention to detail is key in managing reservations. Provide examples of how you've successfully handled details in past jobs, whether it’s through meticulous record-keeping or ensuring accurate communication with guests.
