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- Tasks: Lead the team and ensure top-notch customer service in a dynamic store environment.
- Company: Wickes is a leading home improvement retailer committed to sustainability and community.
- Benefits: Enjoy up to 35 days off, bonuses, and a range of financial perks including health schemes.
- Why this job: Join a supportive team culture that empowers you to grow and make a real impact.
- Qualifications: Experience in fast-paced customer service roles and strong organisational skills are essential.
- Other info: Flexible working options available; we prioritise inclusivity and colleague wellbeing.
The predicted salary is between 27400 - 38400 £ per year.
Job Title: Assistant ManagerSalary: from £27,400.00 Job Type: Full Time
Wickes, 45 Stevenson Road, Murrayfield, Edinburgh, EH11 2SL
The Role…
An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next. All of this whilst ensuring everyone is kept safe.
Permanent and Full-time, 39 hours per week.
About you…
You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.
What we offer
Our unique culture means we believe in doing the right thing winning for our customers, planet and people. You will be part of an engaged and welcoming team. We will provide you with a great induction and onboarding plan. We will support you with a development plan that\’s in line with our colleague\’s promise – by empowering you to own your career aspirations and be supported by an amazing culture that gives you the freedom to be you.
- Salary from £27,400.00
- Up to 35 days of annual leave including 8 days of bank holidays
- Up to 7.5% annual bonus and up to £300 per month gain share bonus
- Up to 10% employer pension contribution
Other financial and wellbeing benefits include: Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form.
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Edinburgh
✨Tip Number 1
Familiarise yourself with Wickes' values and culture. Understanding their commitment to customer service and team engagement will help you align your responses during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare examples from your past experience that demonstrate your ability to handle a fast-paced environment. Highlight situations where you successfully managed multiple tasks or resolved customer issues, as this is crucial for the Assistant Manager role.
✨Tip Number 3
Showcase your leadership skills by discussing how you've inspired or motivated a team in previous roles. Be ready to explain your approach to team management and how you ensure everyone is working towards a common goal.
✨Tip Number 4
Research common challenges faced in retail management and think about how you would address them. Being prepared with solutions will demonstrate your proactive mindset and readiness to tackle the dynamic nature of the job.
We think you need these skills to ace Assistant Manager, Edinburgh
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Manager position at Wickes. Tailor your application to highlight relevant experiences that demonstrate your ability to inspire a team and deliver excellent customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in fast-paced, customer-facing environments. Use bullet points to highlight specific achievements and skills that align with the role, such as leadership, organisation, and problem-solving abilities.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role. Provide examples of how you've successfully managed teams or projects in the past, and explain why you want to work at Wickes specifically.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Assistant Manager role.
How to prepare for a job interview at Wickes
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to inspire and lead your team. Be prepared to share examples of how you've successfully managed a team in a fast-paced environment. Highlight any specific situations where you motivated colleagues or resolved conflicts.
✨Demonstrate Customer Focus
Wickes places a strong emphasis on customer experience. During the interview, discuss your approach to ensuring customer satisfaction. Share stories that illustrate your ability to handle customer queries and provide solutions effectively.
✨Be Ready for Variety
The role involves juggling multiple tasks, from assisting customers to managing deliveries. Prepare to discuss how you prioritise tasks and manage your time effectively in a busy setting. This will show that you're adaptable and can handle the dynamic nature of the job.
✨Understand Wickes' Values
Familiarise yourself with Wickes' culture and values, especially their commitment to doing the right thing for customers, the planet, and people. Be ready to explain how your personal values align with theirs and how you can contribute to their mission.
