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- Tasks: Assist customers and ensure a friendly shopping experience every day.
- Company: Wickes is a well-known home improvement retailer focused on customer satisfaction.
- Benefits: Enjoy flexible hours, competitive pay, discounts, and a supportive work environment.
- Why this job: Join a down-to-earth team that values your growth and wellbeing.
- Qualifications: Previous customer service experience is preferred but not essential.
- Other info: Flexible working options available; apply now to start your journey!
Job Title: Customer Service AssistantSalary: ÂŁ12.21 per hour Job Type: Part Time
Wickes, Unit 1, Canal View Road, Newbury, RG14 5EA
The Role…
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
Permanent and Part-time, from 3 to 16 hours per week.
About you…
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.21 phr, 18 yrs – 20 yrs £11.51 phr and under 18 yrs £8.47 phr.
- Up to ÂŁ300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\\\\\\\\\\\\\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
* Salary dependant on age.
Vacancy Reference # 98905
\\\\\\\\\\\\\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\\\\\\\\\\\\\”
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Newbury
✨Tip Number 1
Familiarise yourself with Wickes' products and services. Understanding the range of items they offer will help you engage with customers more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the company, whether it's through networking or informal conversations. Highlighting your experience in similar roles can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss how you handle difficult customer situations. Think of specific examples from your past experiences that demonstrate your problem-solving abilities and your dedication to customer satisfaction.
✨Tip Number 4
Research Wickes' values and culture. Aligning your personal values with theirs can help you articulate why you're a great fit for the team, making your enthusiasm for the role more evident during interviews.
We think you need these skills to ace Customer Service Assistant, Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your ability to provide excellent customer experiences, as this is a key focus for the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the company. Mention why you want to work at Wickes and how your skills align with their commitment to customer service.
Highlight Flexibility: Since the role offers part-time hours, emphasise your availability and willingness to work flexible hours. This shows that you are adaptable and ready to meet the needs of the business.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wickes
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight any relevant experience that demonstrates your ability to handle various customer situations.
✨Research Wickes and Its Values
Familiarise yourself with Wickes as a company, including their values and mission. This will not only help you understand what they stand for but also allow you to tailor your answers to align with their customer-centric approach.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask about the role, team dynamics, or training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Demonstrate Flexibility and Team Spirit
As the job may involve varying hours and teamwork, be ready to discuss your flexibility regarding working hours and your ability to collaborate effectively with colleagues. Share examples of how you've worked well in a team setting.
