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- Tasks: Assist customers and ensure a friendly shopping experience every day.
- Company: Join Wickes, a supportive and down-to-earth workplace focused on customer satisfaction.
- Benefits: Enjoy flexible hours, competitive pay, and a range of perks including discounts and bonuses.
- Why this job: This role offers growth opportunities and a chance to make a real impact on customer experiences.
- Qualifications: Previous customer service experience is preferred; bring your enthusiasm and a current CV!
- Other info: Flexible working options available; we prioritize inclusivity and employee wellbeing.
Job Title: Customer Service AssistantSalary: £12.21 per hour Job Type: Part Time
Wickes, Unit 1, Canal View Road, Newbury, RG14 5EA
The Role…
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
Permanent and Part-time, from 3 to 16 hours per week.
About you…
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.21 phr, 18 yrs – 20 yrs £11.51 phr and under 18 yrs £8.47 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\\\\\\\\\\\\\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
* Salary dependant on age.
Vacancy Reference # 98905
\\\\\\\\\\\\\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\\\\\\\\\\\\\”
Customer Service Assistant, Newbury employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Newbury
✨Tip Number 1
Familiarize yourself with Wickes' products and services. Understanding what the store offers will help you engage with customers more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Showcase your customer service skills during the interview. Prepare examples from your past experiences where you went above and beyond for a customer, as this will highlight your suitability for the role.
✨Tip Number 3
Be ready to discuss your availability and flexibility. Since this is a part-time position, being open about your schedule can make you a more attractive candidate.
✨Tip Number 4
Research Wickes' company culture and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a good fit for their team.
We think you need these skills to ace Customer Service Assistant, Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Include specific examples of how you've provided excellent customer experiences in previous roles.
Write a Strong Cover Letter: Craft a cover letter that emphasizes your passion for customer service and your ability to create a friendly environment. Mention why you want to work at Wickes and how you can contribute to their team.
Highlight Flexibility: Since the role is part-time, mention your availability clearly. If you're open to flexible working hours, make sure to state this in your application.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wickes
✨Show Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Familiarize Yourself with Wickes
Research Wickes and understand their values, products, and services. This knowledge will help you demonstrate your enthusiasm for the company and how you can contribute to their mission of providing a great customer experience.
✨Prepare Questions
Think of insightful questions to ask during the interview. This shows your interest in the role and helps you understand more about the team dynamics and expectations. Questions about training opportunities or career growth can be particularly relevant.
✨Dress Appropriately
Even though the role is in a retail environment, dressing smartly for the interview can make a positive impression. Aim for a neat and professional appearance to show that you take the opportunity seriously.
