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For Companies At a Glance
- Tasks: Connect with customers, understand their needs, and help them choose the right products.
- Company: Join EE, a tech-driven company focused on bringing people together and improving lives.
- Benefits: Enjoy a competitive salary, uncapped commission, flexible working, and great discounts.
- Why this job: Make a meaningful impact in a fun environment while developing your career with tailored training.
- Qualifications: No sales experience needed; we seek resilient, driven individuals who can meet targets.
- Other info: Flexible breaks, online GP access, and generous family leave policies included.
The predicted salary is between 25087 - 25684 £ per year.
Where:EE North Tyneside(Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time:Permanent
Salary: 25,087.00 rising to 25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate:12.82 per hour rising to 13.12 per hour at 9 months in role
Start date: March2026 onwards
Whatsin it for you
Competitive Salary: Starting at 25,087, rising to 25,684 after 8 months, plus an uncappedmonthlycommission scheme
Online GP: Access to a private GP 24/7 for you and your immediate family
Paid Carers Leave: Market-leading carers leave with up to 2 weeks off
Family Leave:Equalizedmaternity, paternity, and adoption leave 18weeksfull pay and 8weekshalf pay in the first year.
Huge Discounts: Save on EE & BT products, including mobile and broadband.
Career Development: Ongoing support to help you grow your skillsand develop
Season Ticket Travel Loan: Funds for your travel to and from work.
Volunteering Days: Paid time off to give back to your local community.
Optional Private Healthcare and Dental: Protection for you and your family.
About the role
If youre someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed and where your results are recognized and rewarded.
At EE, were harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and youll be right at the heart of it speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
Youll use your energy and ambition from similar roles where youve thrived, met goals, achieved targets, influenced others, or provided great service and youll already have the transferrable skills to shine here. Youll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. Well give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesnt always follow a set schedule, so we help our people work flexibly for example, allowing you to plan your own breaks or bank time off to make sure you dont miss the moments that matter most.
Bring your energy, curiosity, and ambition and well match it with opportunity. Join us at EE and turn your potential into performance.
This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission (Newcastle upon Tyne)
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with customers during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role involves connecting with people over the phone, being able to articulate your thoughts clearly and listen actively will set you apart from other candidates.
✨Tip Number 3
Showcase your resilience and adaptability. Think of examples from your past experiences where you’ve successfully handled challenges or adapted to changing situations, as these traits are highly valued in a sales environment.
✨Tip Number 4
Research the company culture at EE. Understanding their values and work environment can help you tailor your responses during interviews and demonstrate that you’re a good fit for their team.
We think you need these skills to ace Contact Centre Agent - Uncapped Commission (Newcastle upon Tyne)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Contact Centre Agent. Familiarise yourself with the skills required, such as building relationships and adapting to customer needs.
Tailor Your CV: Highlight any relevant experience or skills that demonstrate your ability to connect with people and achieve targets. Even if you lack direct sales experience, showcase transferable skills from previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at EE and how your personal qualities align with their values, especially in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Contact Centre Agent, your ability to connect with customers is crucial. During the interview, share examples of how you've built relationships and understood customer needs in previous roles or situations.
✨Demonstrate Resilience
The role requires resilience and the ability to stay motivated in a fast-paced environment. Be prepared to discuss challenges you've faced in past jobs and how you overcame them, showcasing your determination and drive.
✨Familiarise Yourself with EE Products
Even though you don't need prior sales experience, having a basic understanding of EE's products and services can set you apart. Research their offerings and be ready to discuss how you would help customers choose the right products.
✨Ask Insightful Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, training opportunities, and career development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
