Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible scheduling, online GP access, and generous family leave.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a difference.
- Qualifications: No specific experience needed; just bring your confidence and people skills!
- Other info: Flexible work options and a strong team culture await you!
The predicted salary is between 23504 - 24064 £ per year.
Where: Darlington
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown’s with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Darlington?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Uncapped Commission (Ferryhill) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission (Ferryhill)
✨Tip Number 1
Show off your communication skills! Since this role is all about talking to customers, practice engaging conversations with friends or family. This will help you feel more confident and natural when discussing products and services.
✨Tip Number 2
Familiarize yourself with EE's products and services. Understanding what you’ll be discussing with customers can give you an edge. Check out their website and social media to stay updated on the latest offerings.
✨Tip Number 3
Highlight your transferable skills during the interview. Whether it's negotiating with family or building relationships, these experiences are valuable in a customer service role. Be ready to share specific examples!
✨Tip Number 4
Emphasize your flexibility and willingness to adapt. Since the role offers flexible working options, showing that you can manage your time effectively and handle unexpected situations will make you a strong candidate.
We think you need these skills to ace Customer Service Advisor - Uncapped Commission (Ferryhill)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Advisor. Highlight your communication skills and any relevant experience in building relationships or negotiating.
Tailor Your CV: Customize your CV to emphasize your customer service experience and any transferable skills. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention how your life experiences have prepared you for this position and why you want to work with EE.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise.
How to prepare for a job interview at EE
✨Show Your Communication Skills
Since this role involves talking to customers, it's crucial to demonstrate your communication skills during the interview. Practice speaking clearly and confidently about your experiences and how you can relate to customers.
✨Highlight Your Relationship-Building Experience
Whether it's through personal or professional experiences, be ready to share examples of how you've successfully built relationships. This will show that you understand the importance of connecting with customers.
✨Understand the Products and Services
Familiarize yourself with the products and services offered by EE. Being knowledgeable will help you answer questions confidently and show your genuine interest in the role.
✨Emphasize Flexibility and Adaptability
Since the company values flexibility, be prepared to discuss how you can adapt to different situations. Share examples of how you've managed your time or adjusted to changes in previous roles.
