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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy a competitive salary, uncapped commission, flexible hours, and great discounts on EE & BT products.
- Why this job: This role offers flexibility, career growth, and the chance to make a real impact in people's lives.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Work from home options and supportive family leave policies available.
The predicted salary is between 23504 - 24064 £ per year.
Full time : Permanent
Salary : £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Hourly rate: £12.82
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown’s with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE . We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr ?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
Call Center Agent - Uncapped Commission (Pontypridd) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent - Uncapped Commission (Pontypridd)
✨Tip Number 1
Make sure to showcase your communication skills during the interview. Practice speaking clearly and confidently, as this role heavily relies on your ability to engage with customers over the phone.
✨Tip Number 2
Familiarize yourself with EE's products and services before your interview. Being knowledgeable about what you’ll be discussing with customers will help you feel more confident and prepared.
✨Tip Number 3
Highlight any previous experience in customer service or sales, even if it’s informal. Your ability to build relationships and negotiate can set you apart from other candidates.
✨Tip Number 4
Demonstrate your flexibility and willingness to adapt. Since the role offers options for home working and flexible breaks, showing that you can manage your time effectively will be a plus.
We think you need these skills to ace Call Center Agent - Uncapped Commission (Pontypridd)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and any relevant experience in customer service or sales. Use specific examples that demonstrate your ability to build relationships and handle conversations confidently.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your life experiences have equipped you with the skills needed for this position, and explain why you are excited about the opportunity to enhance customers' digital lives.
Showcase Your Soft Skills: Since the role emphasizes relationship-building and communication, be sure to highlight your soft skills in both your CV and cover letter. Discuss your ability to listen, empathize, and negotiate effectively, as these are crucial for success in a call center environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Call Center Agent.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Center Agent, your ability to communicate effectively is key. Practice speaking clearly and confidently about your experiences and how they relate to the role. Be prepared to demonstrate your conversational skills during the interview.
✨Highlight Your Relationship-Building Experience
Whether it's through personal or professional experiences, be ready to share examples of how you've successfully built relationships. This could include anecdotes from previous jobs or even everyday situations that showcase your ability to connect with others.
✨Understand the Products and Services
Familiarize yourself with EE's products and services before the interview. This will not only show your interest in the company but also help you discuss how you can enhance customers' digital lives effectively.
✨Emphasize Flexibility and Adaptability
Since the role offers flexibility, be sure to express your willingness to adapt to different situations. Share examples of how you've managed your time or adjusted to changes in previous roles, highlighting your ability to balance work and personal commitments.
