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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and huge discounts on EE & BT products.
- Why this job: This role offers a supportive culture, tailored training, and the chance to build a lasting career.
- Qualifications: No specific experience required; just bring your confidence and communication skills!
- Other info: Flexible scheduling options and occasional home working available.
The predicted salary is between 23504 - 24064 £ per year.
Full time : Permanent
Salary : £23,504 rising to £24,064 at 9 months in role, plus uncapped commission
Hourly rate: £12.05
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Centre Agent - Uncapped Commission (Swansea) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission (Swansea)
✨Tip Number 1
Show off your communication skills! Since this role is all about talking to customers, practice your conversational skills. Think about how you can engage with people and make them feel comfortable during a call.
✨Tip Number 2
Familiarize yourself with EE's products and services. The more you know about what you’ll be discussing with customers, the more confident you’ll sound. This will help you connect better and provide tailored solutions.
✨Tip Number 3
Highlight your flexibility and adaptability. Since the job offers a rotating shift pattern, emphasize your willingness to work varied hours and how you can manage your time effectively.
✨Tip Number 4
Demonstrate your relationship-building skills. Share examples from your past experiences where you've successfully built rapport with others, whether in a professional or personal setting. This will show that you have the right mindset for a sales advisor role.
We think you need these skills to ace Contact Centre Agent - Uncapped Commission (Swansea)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Contact Centre Agent. Highlight your communication skills and any relevant experience in customer service or sales in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your ability to build relationships and your confidence in talking to customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how your life experiences have prepared you for this position, especially in terms of negotiation and relationship-building.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism and attention to detail.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Contact Centre Agent, strong communication is key. Practice speaking clearly and confidently about your experiences and how they relate to the role. Be prepared to demonstrate your ability to engage with customers and build rapport.
✨Highlight Transferable Skills
Think about your past experiences, whether in work or personal life, that showcase your ability to connect with people. Share examples of how you've successfully navigated conversations or resolved conflicts, as these skills are highly relevant to the position.
✨Understand the Company Culture
Familiarize yourself with EE's values and culture. Show that you align with their commitment to flexibility and support for employees. Mention how you appreciate their approach to work-life balance and how it resonates with your own values.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about training opportunities, team dynamics, or how success is measured in the role.
