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For Companies At a Glance
- Tasks: Assist customers with vehicle service needs and manage repair processes.
- Company: Join a leading main dealership known for its dynamic Aftersales team.
- Benefits: Enjoy a competitive salary, performance bonuses, and a comprehensive benefits package.
- Why this job: Be part of a supportive culture that values customer service and teamwork.
- Qualifications: Previous experience as a Service Advisor or in a similar role is essential.
- Other info: Opportunity to earn up to £38,000 with bonuses based on performance.
Our client, a main dealership, is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team in Blolton.
Salary: £30,000 Basic Salary with an OTE of £38,000. The Service Advisor role comes with a competitive salary plus bonus and an excellent benefits package including Company Benefits Scheme, Company Pension, and Performance Bonus.
Key Service Advisor Roles and Responsibilities:- Ensure customers are aware of service and repair work required to their vehicles in a professional manner.
- Advise on estimated costs of repairs and work to be undertaken.
- Sell additional products as appropriate to customers’ needs.
- Advise on timescales and collection arrangements.
- Produce job cards on the in-house computer system.
- Update customer and vehicle records.
- Document all warranty work in accordance with manufacturer policy.
- Preparation and completion of invoices.
- Experience in a similar role, as a Service Admin / Service Advisor or similar.
- An ability to sell additional products and services to customers.
- Experience in using commercial databases.
- Excellent communication skills and the ability to deliver outstanding customer service.
- The ability to manage multiple tasks.
Service Advisor employer: Holt Recruitment Ltd
Contact Detail:
Holt Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you confidently discuss options with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially in explaining technical information in a customer-friendly way. Role-playing scenarios with friends or family can help you articulate your thoughts clearly and effectively.
✨Tip Number 3
Research common customer concerns and questions related to vehicle servicing. Being prepared with answers will show your potential employer that you understand the role and are ready to provide excellent customer service.
✨Tip Number 4
Network with current or former Service Advisors in the industry. They can provide valuable insights into the role and may even offer tips on how to stand out during the hiring process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor or in a similar role. Emphasise your communication skills and ability to manage multiple tasks, as these are key for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to sell additional products. Mention specific examples from your past experience that demonstrate your skills and achievements.
Highlight Relevant Skills: In your application, clearly outline your experience with commercial databases and any previous roles where you provided outstanding customer service. This will help you stand out to the hiring team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Holt Recruitment Ltd
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Service Advisor. Familiarise yourself with the tasks such as advising customers on service needs, managing job cards, and handling invoices. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As a Service Advisor, excellent communication is crucial. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will highlight your ability to deliver outstanding customer service.
✨Prepare for Sales Scenarios
Since selling additional products is part of the role, be ready to discuss your sales experience. Think of specific instances where you successfully upsold services or products, and be prepared to role-play a sales scenario during the interview.
✨Demonstrate Multitasking Abilities
The ability to manage multiple tasks is essential for a Service Advisor. Be prepared to discuss how you prioritise tasks and handle busy periods. You might even want to share a time when you successfully juggled several responsibilities at once.
