Service Advisor

· Communicating with clients about vehicle problems, insurance questions and warranty issues

· Maintain positive relationships with clients to ensure repeat and return customers

· Approaches transactions with a sales-minded professionalism and suggestively sell products and services to clients

· Answer customer questions about services, including when to expect vehicle repairs

· Use all methods of customer communication including online bookings, phone calls and in person interactions to schedule and book appointments, vehicle drop offs and pick ups

· Communicate with technicians about vehicle statuses and ensure that vehicles will be ready on time

· Act as an advocate for clients when communicating vehicle problems and needs to the repair department

· Liaise with technicians about part ordering to ensure requisite parts are available when vehicle repairs require them and communicate any time restrictions to customers in a timely manner

· Demonstrate extensive knowledge of the service department

The successful candidate should possess the following

· Previous experience within a vehicle service department

· Knowledge of vehicle parts and services

· Computer skills

· Strong customer facing skills

· Strong communication skills

· Team management

· Sales experience

· Enthusiastic and self-motivated attitude, * service advisor: 1 year (required)

• Car scheme

• Company pension

• Employee discount

• Referral programme

• Tech scheme, * Death in service

• Enrolled into company pension

• Family owned business with long serving management team who worked together for 10 years

• Half day additional holiday for your birthday

• Length of service recognition and reward

• Tech scheme and CBS car scheme available

• Birthday and Christmas gifts

• Substantial discounts on new cars, parts and servicing for you and your family

• Training through the Vauxhall Academy

Applicants must display high standards of professionalism and motivation, encourage beneficial change and support the company’s strategic goals for driving excellence.

Job Types: Full-time, Permanent

Pay: Up to £35,000.00 per year

Additional pay:

• Bonus scheme

• Performance bonus, * Company pension

• Employee discount

• Referral programme

Schedule:

• Day shift