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For Companies At a Glance
- Tasks: Provide local and remote desktop support, troubleshoot hardware and software issues.
- Company: Join a dynamic IT Support Center focused on operational excellence.
- Benefits: Enjoy hands-on experience, team collaboration, and potential for growth.
- Why this job: Perfect for tech enthusiasts wanting to solve real-world problems and enhance their skills.
- Qualifications: No prior experience required; just a passion for technology and problem-solving.
- Other info: Opportunity to lead and manage resources while working in a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
- Desktop Supprt will provide day to day local\\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Responsibilities :-
Server Maintenance (hands and feet support)
Network support / LAN patching- Level 1 troubleshooting & port activation
Telephony support / administration- Level 1 triage and hand and feet support
Headset l- Level 1 – commission/set to work and L1 support
Trader / front office support- Software
VC / AV support- Level 1 support and hand/feet’s.
BYOD support – Level 1 investigation/ initial assessment and error diagnosis.
Printer support- Hands/feet support and change of toners
Mobile phone support- Only for corporate support and L1 support
Change management- Hand and feet support for change management TASK.
The senior engineer to act as a local team lead to ensure that activities/resources on
the ground are managed effectively.
Information Technology Desktop Support employer: Ubique Systems
Contact Detail:
Ubique Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Desktop Support
✨Tip Number 1
Familiarize yourself with common desktop support tools and ticketing systems. Being able to demonstrate your knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware and software issues. Prepare to discuss specific examples of how you've resolved similar challenges in the past.
✨Tip Number 3
Show your ability to work in a team by highlighting any previous experiences where you collaborated with others to solve IT problems. This is crucial since you'll be engaging with supervisors and managers.
✨Tip Number 4
Be ready to discuss your experience with network support and telephony administration. Having concrete examples will help demonstrate your capability to handle the responsibilities outlined in the job description.
We think you need these skills to ace Information Technology Desktop Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Information Technology Desktop Support position. Understand the key responsibilities and required skills, such as troubleshooting hardware and software issues, and providing customer support.
Tailor Your CV: Customize your CV to highlight relevant experience in desktop support, fault diagnosis, and any specific technologies mentioned in the job description. Use keywords from the job listing to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to resolve technical issues. Mention specific examples of past experiences where you successfully handled similar responsibilities.
Highlight Communication Skills: Since the role involves customer interaction, emphasize your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with customers or team members in previous roles.
How to prepare for a job interview at Ubique Systems
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop support, including troubleshooting hardware and software issues. Highlight specific examples where you successfully resolved problems, as this will demonstrate your technical proficiency.
✨Understand the Ticketing System
Familiarize yourself with common ticketing systems used in IT support. During the interview, mention any experience you have with documenting issues and resolutions, as this is crucial for maintaining operational consistency.
✨Communicate Clearly
Since you'll be interacting with customers and team members, practice clear and concise communication. Be ready to explain complex technical issues in simple terms, showcasing your ability to facilitate customer resolution effectively.
✨Demonstrate Team Leadership
If you have experience leading a team or managing resources, share those examples. Emphasize your ability to coordinate activities and ensure effective support across shifts, as this aligns with the responsibilities of the role.
