Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist with enrolments, maintain records, and provide excellent customer service.
- Company: Join ACL, a community-focused organization enhancing lives through education in Essex.
- Benefits: Part-time hours, competitive salary, and the chance to make a real impact.
- Why this job: Be part of a supportive team helping diverse learners achieve their goals.
- Qualifications: GCSE in Business Administration or equivalent experience; strong customer service skills required.
- Other info: Fixed term contract for 24 months, working 21 hours per week.
The predicted salary is between 13249 - 14575 £ per year.
Part Time Admissions Assistant – Adult Community Learning
Fixed Term, Part Time
£23,344 to £25,679 Per Annum, Full Time Equivalent
Location: Colchester
Closing Date: Tuesday 11th March 2025 at 11.59pm
Please note that this is a Fixed Term Contract / Secondment opportunity for a period of 24 months and is a part time role, offering 21 hours per week worked across the following days and times:
- Monday\’s: 10am till 2.30pm
- Tuesday\’s: 10am till 2.30pm
- Wednesday\’s: 10am till 2.30pm
- Thursday\’s: 10am till 2.30pm
- Friday\’s: 10am till 2.30pm
The pro rata salary for the role is £13,249.30 to £14,574.57 per annum
The Opportunity
The Admissions Assistant will be responsible for maintaining electronic records and processing enrolments and registrations in line with Education Skills Funding Agency requirements.
The role requires excellent customer service and administration skills, the ability to use systems to accurately record data and key information about our learners. To be able to apply multiple processes and procedures from different curriculum areas within the service.
ACL offers qualifications to help people move nearer to, enter, or progress within the workplace or gain skills to enhance life chances. The service focuses many of its programmes and activities on the hardest to reach communities within Essex. ACL learners have access to a diverse range of accredited and non-accredited courses which encourage creativity, healthy lifestyles, social inclusion, and engagement.
Accountabilities
- Provide service and support to a wide variety of customers such as those with English as a second language, mental health needs, disabilities, and additional needs.
- Ensure the timely collection and analysis of customer information to determine eligibility for course enrolments in line with ESFA funding requirements.
- Ensuring data inputting and maintaining data records on ACL MIS system including the accurate recording, monitoring, and tracking of data whilst adhering to GDPR requirements.
- Ensuring all records are accurate and meet ESFA funding requirements and service quality assurance processes by monitoring reports and learner activity including, where necessary, contacting customers to obtain necessary information.
- Ensure the collection, receipt and security of monies and payment systems to contribute to the effective processing of income and expenditure.
- Support the MIS and funding manager to ensure the timeliness and accuracy of ESFA reporting.
- Ensuring the customer learning experience is positive by providing best possible customer services, working collaboratively with other ACL staff, and putting the learner at the heart of all we do.
The Experience You Will Bring
Essential:
- Educated to level 2 (GCSE) in Business Administration, or equivalent by experience.
- Proven customer service and communication skills for face to face, phone, email, and remote interactions.
- Good working knowledge of IT and in particular Microsoft packages including Word, Excel, Teams, and Outlook.
- Experience of accurate input of data with the ability to review, amend and produce management information.
Desirable:
- Experience of working in a customer-focused environment, with good communication skills to engage with adults and those with special needs.
- Experience of engagement with a diverse range of learners with a wide range of needs and culturally diverse backgrounds.
- Requirement to travel between centres as and when needed – driving licence desirable.
Part Time Admissions Assistant - Adult Community Learning, Colchester employer: Essex County Council
Contact Detail:
Essex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Admissions Assistant - Adult Community Learning, Colchester
✨Tip Number 1
Familiarize yourself with the Education Skills Funding Agency (ESFA) requirements. Understanding these guidelines will help you demonstrate your knowledge during the interview and show that you're prepared for the role.
✨Tip Number 2
Highlight your customer service experience, especially in diverse environments. Be ready to share specific examples of how you've successfully engaged with a variety of customers, particularly those with additional needs.
✨Tip Number 3
Brush up on your data management skills, particularly with Microsoft Excel. Being able to discuss your experience with data inputting and management information systems will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to teamwork and collaboration. Since the role involves working closely with other ACL staff, showcasing your ability to work well in a team will be crucial.
We think you need these skills to ace Part Time Admissions Assistant - Adult Community Learning, Colchester
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Part Time Admissions Assistant position. Make sure you understand the responsibilities and requirements, especially regarding customer service and data management.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and administration. Emphasize any previous roles where you managed data or worked with diverse groups of people, as this is crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for adult community learning and your ability to support learners from various backgrounds. Mention specific skills that align with the job requirements, such as your proficiency in Microsoft Office and your experience with data entry.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the Admissions Assistant role.
How to prepare for a job interview at Essex County Council
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight your ability to communicate effectively with diverse groups, especially those with additional needs.
✨Demonstrate Your IT Proficiency
Familiarity with Microsoft packages is essential for this position. Be ready to discuss your experience with Word, Excel, Teams, and Outlook. You might even want to mention any specific projects where you utilized these tools effectively.
✨Understand the Role's Responsibilities
Make sure you have a clear understanding of the key accountabilities listed in the job description. Be prepared to discuss how you would handle tasks like maintaining electronic records and ensuring compliance with ESFA funding requirements.
✨Emphasize Your Adaptability
The role involves working with a variety of learners from different backgrounds. Share experiences that demonstrate your adaptability and willingness to engage with individuals who may have special needs or come from diverse cultural backgrounds.
