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For Companies At a Glance
- Tasks: Join our fast-paced team to handle customer inquiries and ensure smooth registration processes.
- Company: Essex County Council is a dynamic local authority serving 1.8 million residents.
- Benefits: Enjoy flexible working options and opportunities for career development.
- Why this job: Make a real impact in the community while delivering excellent customer service.
- Qualifications: Must have experience in customer service or administration and strong communication skills.
- Other info: Interviews are on March 18-20; apply with a supporting statement!
The predicted salary is between 19300 - 27300 £ per year.
Job Description
Registration Service AdvisorPermanent, Full Time£23,344 per annumLocation: ChelmsfordWorking Style: Fixed-base worker The OpportunityThe Registration Service ensures Essex County Council\\\\\\'s (ECC) statutory and legal obligations are met in line with General Register Office (GRO) requirements for registering ECC citizen life events, including births, deaths, marriages, civil partnerships, and citizenship ceremonies.We have an exciting opportunity to join our fast pace back-office team. The Registration Service delivers an efficient centralised back-office function, including the online booking system for Citizenship, Ceremonies, and Registration Appointments. The Registration Advisor will handle all customer enquiries through various contact methods such as phone, email, and online platforms, providing specialist advice and support while ensuring excellent customer service to the public using the service.
The service is performance driven, to ensure the team are delivering the levels of service that are required.With demonstrable experience in an administrative or customer service environment, the role requires strong communication and IT skills, along with the ability to adapt to changing demands. Success in this role will depend on delivering high-quality customer service in a fast-paced environment. The Registration Service experiences seasonal peaks in demand, requiring the administration service to remain flexible and responsive.Please note, once fully trained the successful candidate will be required to work at The Essex Records Office on a rotational basis.To read more about our business area, please visit: Climate, Environment and Customer ServicesResponsibilities Ensure all administrative registration duties are completed accurately and in a timely manner, adhering to regulations outlined in the Handbooks for Registration Officers.Engage with stakeholders to identify requirements and deliver quality, timely, and accurate registrations.Apply specialist knowledge and experience to ensure effective registration activities, providing high-quality customer service.Collaborate with partners to ensure compliance with both external and internal regulations.Ensure compliance with all end-of-day accounting processes and stock management protocols.Handle all direct customer enquiries to the Registration Service via multiple platforms, including phone, email, MS Teams, and the online booking system.Process payments for services over the phone or via online systems when required.Manage daily tasks effectively in response to customer demand and seasonal peaks, ensuring smooth and efficient service delivery.Support team performance through effective teamwork, task prioritisation, and adaptability in managing demand fluctuations.Represent the Registration Service at events to promote available services and enhance public engagement.Contribute to continuous improvement projects across the Registration Service, fostering a culture that embraces change and drives service excellence.The Experience You Will BringEducated to Regulated Qualification Framework (RQF) Level 2 or equivalent by experience.Ability to learn and develop new skills and knowledge within the workplace.Experience working in an administrative or customer service environment is desirable.Excellent communication skills, both verbal and written, with the ability to remain professional, calm, empathetic, assertive, and articulate in all customer interactions.Proficiency in ICT, with practical knowledge and application of the MS Office suite of programmes.Strong attention to detail and accuracy, ensuring compliance with service standards and regulations.Proven track record of delivering high-quality customer care in a fast-paced environment.Demonstrated ability to embrace change and work collaboratively with partners to continuously improve customer service.If you wish to apply for this role, please provide a supporting statement on your application explaining why you have applied for the role.
Applications without a support statement will be closed. InterviewsInterviews are scheduled to take place on 18th, 19th and 20th March at County Hall, Chelmsford.Why Essex?As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we\\\\\\'re committed to transformational change and delivering better quality at lower cost.
Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone\\\\\\'s Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.Essex County Council is proud to be a Disability Confident Leader. We\\\\\\'re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job.
Please speak to our Recruiters if you require any reasonable adjustments during the process.We\\\\\\'re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service.
The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-serviceEssex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent CommunityIf you have queries on this role or require anything further, please email resourcing.team@essex.gov.ukFollow us on Facebook, Twitter, Instagram and LinkedIn.
Further details can be found on our careers page.DownloadsPay and Reward | Our Ways of Working | About Us | Organisation Behaviours
Registration Service Advisor, Chelmsford employer: Essex County Council
Contact Detail:
Essex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Service Advisor, Chelmsford
✨Tip Number 1
Familiarize yourself with the General Register Office (GRO) requirements and Essex County Council's registration processes. Understanding these regulations will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries through various platforms like phone and email. Being able to articulate your thoughts clearly and professionally will set you apart.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully managed changing demands in previous roles. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Research the Essex County Council's values and commitment to service excellence. Aligning your personal values with theirs can strengthen your case during the interview process.
We think you need these skills to ace Registration Service Advisor, Chelmsford
Some tips for your application 🫡
Understand the Role: Make sure you thoroughly read the job description for the Registration Service Advisor position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Craft a Strong Supporting Statement: Since a supporting statement is mandatory, take the time to explain why you are interested in this role. Highlight your experience in customer service and administration, and how it aligns with the responsibilities of the position.
Showcase Your Communication Skills: Given the emphasis on excellent communication in the job description, ensure that your application reflects your verbal and written communication abilities. Use clear and professional language throughout your application.
Highlight Relevant Experience: In your CV and supporting statement, emphasize any previous roles where you provided high-quality customer service or worked in an administrative capacity. Use specific examples to demonstrate your ability to handle customer inquiries and manage tasks effectively.
How to prepare for a job interview at Essex County Council
✨Showcase Your Customer Service Skills
Since the role requires high-quality customer service, be prepared to share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Your Attention to Detail
The Registration Service emphasizes accuracy in administrative tasks. During the interview, mention instances where your attention to detail made a significant impact on your work. This could include managing records or ensuring compliance with regulations.
✨Familiarize Yourself with Relevant Regulations
Understanding the General Register Office (GRO) requirements and Essex County Council's regulations will set you apart. Research these guidelines and be ready to discuss how you would ensure compliance in your role as a Registration Service Advisor.
✨Emphasize Your Adaptability
Given the fast-paced environment and seasonal peaks mentioned in the job description, share examples of how you've adapted to changing demands in previous roles. This will demonstrate your flexibility and readiness to handle varying workloads.
