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For Companies At a Glance
- Tasks: Manage group bookings and ensure exceptional service from inquiry to finalization.
- Company: Join Accor, a global leader in responsible hospitality with 5,600 hotels across 110 countries.
- Benefits: Enjoy employee discounts, training opportunities, complimentary meals, and a cycle to work scheme.
- Why this job: Be part of a caring team that values growth and creates memorable experiences for guests.
- Qualifications: 1+ year in hotel reservations or supervisory role; strong communication and problem-solving skills required.
- Other info: Working knowledge of OPERA CLOUD PMS preferred; positive attitude essential.
The predicted salary is between 25000 - 35000 £ per year.
Job Description
Joinus at Accor,wherelife pulseswithpassion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.
Job Description
Assistant Groups Reservations Manager
As an Assistant Groups Reservations Manageryou will be responsible for all groups bookings and assisting with the day-to-day operation of the Reservations department ensuring that all systems and procedures identified in the reservations process are completed.
Your key duties will be as follows:
- Responsible for all group bookings, from initial inquiry to finalization, ensuring correct pricing, exceptional service and satisfaction throughout the process.
- Build and maintain relationships with key clients, including corporate accounts, event planners, and travel agents, to drive repeat business.
- Track and report on groups sales performance, including booking trends, updates, any historical patterns and circumstances which may negatively impact availability/ revenue during groups review meetings with Front Office, Revenue and Sales teams.
- Proactively monitor upcoming events, conferences to identify potential group sales opportunities.
- Provide leadership, guidance, and support to the reservations team, fostering a positive and collaborative work environment.
- Oversee the day-to-day operations of the reservations department, ensuring efficient and effective workflow processes.
- Support the training and development of reservations staff to enhance their skills and performance.
Qualifications
- Experience in hotel reservations or a similar role, with at least 1 year in a supervisory position.
- Detail-oriented with strong problem-solving skills.
- Positive can-do attitude, with the ability to work both independently and as part of a team.
- Excellent communication and interpersonal skills.
- Confident and engaging telephone manner.
- Working knowledge of OPERA CLOUD PMS system is preferred.
- Proficiency in Microsoft Office systems.
Additional Information
- Salary £31,000annually.
- Employee discounted rates in Accor Hotels worldwide.
- Excellent training and development opportunities within the hotel and throughout Accor worldwide.
- Complimentary meals on duty.
- Recommend a Friend bonus.
- Cycle to Work Scheme.
- Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.
AMRT1_UKCT
Assistant Groups Reservations Manager employer: Novotel London Tower Bridge
Contact Detail:
Novotel London Tower Bridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Groups Reservations Manager
✨Tip Number 1
Familiarize yourself with the OPERA CLOUD PMS system, as it's preferred for this role. If you have experience with similar systems, highlight that in your conversations during the interview.
✨Tip Number 2
Build a strong understanding of group booking processes and trends in the hospitality industry. This knowledge will help you demonstrate your expertise and show how you can contribute to the team.
✨Tip Number 3
Network with professionals in the hospitality sector, especially those who work with group bookings. Attend industry events or join online forums to connect with potential colleagues and learn about best practices.
✨Tip Number 4
Prepare to discuss your leadership style and how you foster a positive work environment. Think of examples from your past experiences where you successfully guided a team or improved workflow processes.
We think you need these skills to ace Assistant Groups Reservations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Groups Reservations Manager position. Make sure you understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in hotel reservations or similar roles. Be specific about your supervisory experience and any relevant skills, such as problem-solving and communication abilities.
Showcase Your Skills: Make sure to mention your familiarity with OPERA CLOUD PMS and Microsoft Office systems. If you have any additional certifications or training related to hospitality or reservations, include those as well.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for hospitality and your desire to contribute to Accor's mission. Use examples from your past experiences to demonstrate how you can add value to their team.
How to prepare for a job interview at Novotel London Tower Bridge
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences that highlight your passion for creating memorable guest experiences, as this aligns with the company's mission of responsible hospitality.
✨Demonstrate Your Organizational Skills
As an Assistant Groups Reservations Manager, you'll need to manage multiple bookings and client relationships. Be prepared to discuss specific examples of how you've successfully organized and prioritized tasks in previous roles, showcasing your attention to detail.
✨Highlight Your Team Leadership Experience
Since the role involves providing guidance and support to the reservations team, share instances where you've led a team or contributed to a positive work environment. Emphasize your ability to foster collaboration and motivate others.
✨Familiarize Yourself with OPERA CLOUD PMS
If you have experience with OPERA CLOUD PMS, be ready to discuss it. If not, take some time to learn about its features and functionalities. Showing that you're proactive about understanding the tools used in the industry can set you apart from other candidates.
