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- Tasks: Lead the transition to a new Salesforce CRM, optimizing fundraising processes.
- Company: Mencap supports people with learning disabilities, promoting inclusion and value.
- Benefits: Enjoy a hybrid work model and a competitive salary for a 5-month contract.
- Why this job: Make a real impact in fundraising operations while working with a passionate team.
- Qualifications: Experience in CRM transitions and strong stakeholder engagement skills are essential.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
The predicted salary is between 42267 - 64432 £ per year.
Percival are excited to be working with Mencap to help them recruit for a new CRM Project Lead – Workstream Fundraising Operations. The post holder will work with the internal fundraising directorate to review, develop & optimise fundraising operational processes for transition into the new Salesforce CRM system.
About Mencap
At Mencap, everything they do is about valuing and supporting people with a learning disability, and their families and carers. Mencap’s vision is a world where people with a learning disability are valued equally, listened to and included. Whether the person is looking to find their first paid job, move into their own place, find leisure activities in their local area, or they need advice on an issue that\’s important to them, Mencap can help.
Title: CRM Project Lead – Workstream Fundraising Operations
Salary: £22,333 for 5 months (£53,599.2 FTE)
Working Pattern: Full Time – 5 month fixed term contract
Contract Type: Permanent
Location: London, Hybrid (1-2 days in office/week)
About the role
Mencap are looking for a fundraising operations specialist with strong experience in CRM transitions, particularly within ALMS.Net systems. The successful candidate will be responsible for developing user training guides, testing and signing off new processes, and ensuring the new CRM system is fit for purpose and future-proof. Strong stakeholder engagement and the ability to build collaborative relationships will be essential for success in this role.
The post holder will work closely with Internal Fundraising Directorate colleagues, the CRM Project Group, and the Implementation Partner to review, develop, and optimise fundraising operational processes for a smooth transition to the new Salesforce CRM system. You will play a key role in the project discovery phase, ensuring fundraising operations are effectively represented and reflected in the new system, while also supporting data migration, process validation, and issue resolution.
Recruitment Timeline
Deadline for Applications: As soon as possible
1st Stage Interview: As soon as possible
We value diversity and know how important it is for charities to fairly represent their beneficiaries, therefore we encourage applicants from all backgrounds to apply.
The team at Percival are committed to your journey as a candidate and will provide any necessary support throughout the application process. If you need any assistance or require any reasonable adjustments throughout the process, please don’t hesitate to contact our Recruitment Director Adam on adam.allnutt@percival.org
To apply, simply submit your CV. Should you meet the requirements, we will provide you with the full job description and arrange a call or meeting to provide further information about the next steps. Please note you may be required to complete a cover letter in order to submit a full application. To fully understand what we will do with your data, please review our policy HERE.
We are looking forward to connecting with you soon.
CRM Project Lead - Workstream Fundraising Operations employer: Mencap
Contact Detail:
Mencap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Project Lead - Workstream Fundraising Operations
✨Tip Number 1
Familiarize yourself with Salesforce CRM and ALMS.Net systems. Understanding these platforms will not only help you in the role but also demonstrate your commitment and readiness to hit the ground running.
✨Tip Number 2
Highlight your experience in stakeholder engagement. Mencap values collaborative relationships, so be prepared to discuss specific examples of how you've successfully worked with diverse teams in the past.
✨Tip Number 3
Prepare to discuss your approach to developing user training guides and process validation. This is a key part of the role, and showcasing your methodology will set you apart from other candidates.
✨Tip Number 4
Research Mencap's mission and values thoroughly. Being able to articulate how your personal values align with their vision of supporting people with learning disabilities will resonate well during the interview.
We think you need these skills to ace CRM Project Lead - Workstream Fundraising Operations
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the CRM Project Lead position. Understand the key responsibilities, required skills, and the importance of stakeholder engagement in the role.
Tailor Your CV: Customize your CV to highlight relevant experience in CRM transitions and fundraising operations. Emphasize any previous work with Salesforce or similar systems, as well as your ability to develop training guides and optimize processes.
Prepare a Cover Letter: If required, write a compelling cover letter that explains why you are a great fit for Mencap. Discuss your passion for supporting people with learning disabilities and how your skills align with their mission.
Submit Your Application: Once your CV and cover letter are ready, submit your application through the designated platform. Ensure all documents are formatted correctly and double-check for any errors before hitting send.
How to prepare for a job interview at Mencap
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the CRM Project Lead position and its responsibilities, especially regarding fundraising operations and CRM transitions. Familiarize yourself with Salesforce and ALMS.Net systems to demonstrate your expertise.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in previous roles. Highlight your ability to build collaborative relationships, as this is essential for working closely with the Internal Fundraising Directorate and other teams.
✨Prepare for Process Optimization Discussions
Think about past experiences where you've optimized processes or developed user training guides. Be ready to discuss how you would approach the transition to the new Salesforce CRM system and ensure it meets the needs of the fundraising operations.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you've handled challenges in previous projects, particularly related to data migration and process validation. Show that you can think critically and resolve issues effectively during the transition phase.
