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- Tasks: Engage with customers via calls and emails, providing tailored product advice.
- Company: Join a leading bathroom distributor focused on customer satisfaction and sales growth.
- Benefits: Enjoy competitive salary, 33 days leave, and a supportive team environment.
- Why this job: Be the first point of contact, making a real impact in customer experiences.
- Qualifications: Experience in sales or customer service is preferred; strong communication skills are essential.
- Other info: 9-5 work hours with weekends off and comprehensive training provided.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Sales & Customer Service Advisor Hours: 9-5 pm (1 hour unpaid lunch break) Salary: £22,500 – Pension Contribution Scheme. – 33 days paid annual leave including bank holidays and Christmas off. – Comprehensive training and ongoing professional development opportunities. – A supportive and friendly team environment. – 9-5 Lifestyle with weekends off. – Office amenities with on site parking. About Us We are a leading wholesale distributor of high-quality bathroom products, supplying retailers and plumbing trade counters across North England. With a commitment to exceptional customer service and a reputation for reliability, we pride ourselves on delivering innovative solutions and developing strong long lasting relationships with our clients. Role Overview As a Sales & Customer Service Advisor, you will be the first point of contact for our customers, providing expert advice, processing orders, and ensuring an extraordinary service experience. This role requires a proactive approach to sales, excellent communication skills, and a customer-focused mindset. Key Responsibilities Customer Engagement: Handle inbound calls, emails, and queries from customers, offering product advice and solutions tailored to their needs. Sales Support: Pro actively identify sales opportunities, up sell products, assist customers in placing orders, handling returns …
Sales & Customer Service Advisor employer: City Distribution Ltd
Contact Detail:
City Distribution Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Advisor
✨Tip Number 1
Familiarize yourself with our range of bathroom products before your interview. Understanding the features and benefits will help you engage confidently with customers and demonstrate your expertise.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions. This will prepare you for handling inquiries, upselling products, and resolving complaints effectively during the job.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your proactive approach and customer-focused mindset.
✨Tip Number 4
Emphasize your experience with CRM systems and other relevant software during discussions. Being computer literate is crucial for managing orders and customer interactions efficiently.
We think you need these skills to ace Sales & Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use specific examples that demonstrate your ability to handle customer queries, process orders, and build relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sales and customer service. Mention how your skills align with the job description, particularly your problem-solving abilities and proactive approach.
Showcase Product Knowledge: Even if you don't have direct experience with bathroom products, show your willingness to learn. Mention any related knowledge or experiences that could help you understand the product range better.
Highlight Communication Skills: Emphasize your strong communication and interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully interacted with customers and resolved issues in previous roles.
How to prepare for a job interview at City Distribution Ltd
✨Showcase Your Communication Skills
Since the role requires strong communication and interpersonal skills, be prepared to demonstrate these during the interview. Practice clear and confident responses, and consider using examples from your past experiences where you effectively communicated with customers.
✨Highlight Your Problem-Solving Abilities
The job emphasizes a proactive approach to addressing customer issues. Think of specific instances where you successfully resolved a customer's complaint or problem, and be ready to share these stories to illustrate your problem-solving skills.
✨Demonstrate Product Knowledge
While knowledge of bathroom products is advantageous, showing a willingness to learn can also impress the interviewer. Research common bathroom products and their features beforehand, and express your enthusiasm for gaining more knowledge in this area.
✨Emphasize Team Collaboration
This position involves working closely with various teams. Be prepared to discuss how you've collaborated with others in previous roles, highlighting your ability to work as part of a team to achieve common goals and ensure excellent customer service.
