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For Companies At a Glance
- Tasks: Lead the Marine team's operations and client servicing while managing budgets and performance metrics.
- Company: Join a market-leading Global Reinsurance Broker with a focus on innovative solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for international collaboration and professional growth.
- Why this job: Be part of a team that values operational excellence and client satisfaction in a thriving industry.
- Qualifications: Strong operational management experience and excellent knowledge of reinsurance are essential.
- Other info: This role offers a chance to shape operational strategy and culture within a global context.
The predicted salary is between 72000 - 108000 £ per year.
Operations Director (Reinsurance)
Overview
A market leading Global Reinsurance Broker is currently recruiting a dynamic and proactive Operations Director to join their Specialty team focusing on the Marine business.
An exciting opportunity to be involved with defining operational strategy and operational culture. Working very closely with both front office and back office, this role plays a key role in client servicing and understanding client strategy.
The aim of this role is to support the business leaders in all aspects of the operational management of the team and ensure the delivery of all operational KPI’s. The role covers end-to-end responsibilities from placement to servicing.
The Specialty business is predominantly London focused with some international placements.
The successful candidate will work with colleagues in London, regional and international offices.
Responsibilities
- Act as the Operations lead for the Marine team, with oversight of Client Servicing and day to day operations.
- Accountable for overall operational management for the business area including management of sales/pipelines, revenue/cost management, budget tracking, governance & controls for servicing, MI, client profitability, client segmentation.
- Partner with enabling functions (Risk, Finance, HR, Legal etc) and other business areas (e.g. Claims Advocacy).
- Accountable for operational budgets and resource forecasting and planning.
- Oversee the strategic requirements of cross-training handlers.
- Drive client servicing cultural integration and ‘one team’ mentality across legacy teams; understands all relevant servicing systems and associated processes.
- Define and implement client servicing operations strategy to ensure excellent client service and continuous operational efficiency.
- Monitor and review service performance metrics and KPIs, identify trends and variances and instigate action plans, where required, to address ongoing issues.
- Work on the design and implementation of ongoing Operations Model work relating to Client Servicing or Class of Business Operational Management.
Skills / Knowledge / Qualifications
- Strong experience of operational management.
- Excellent knowledge of reinsurance.
- Working to exceed targets within a regulated, measurable framework and achieving SLAs.
- Ability to build and maintain strong and credible relationships with senior key stakeholders and team members.
- People management experience.
- Evidence of successfully embedding processes/structures to monitor area profitability/expenses.
- Ability to collaborate across a matrix organisation.
- Excellent planning and analytical skills.
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Operations Director employer: Harrison Holgate
Contact Detail:
Harrison Holgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Familiarize yourself with the latest trends and challenges in the reinsurance industry, especially in the Marine sector. This knowledge will not only help you during interviews but also demonstrate your proactive approach to understanding the business.
✨Tip Number 2
Network with professionals in the reinsurance field, particularly those who have experience in operational management. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the Operations Director position.
✨Tip Number 3
Highlight your experience in managing operational budgets and resource planning during conversations with potential employers. Being able to discuss specific examples of how you've successfully managed these areas will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to building strong relationships with key stakeholders. This role requires collaboration across various functions, so showcasing your interpersonal skills and past successes in this area will be crucial.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Operations Director position. Tailor your application to highlight your relevant experience in operational management and reinsurance.
Highlight Relevant Experience: In your CV and cover letter, emphasize your strong experience in operational management, particularly in the reinsurance sector. Provide specific examples of how you've successfully managed operations, exceeded targets, and built relationships with stakeholders.
Showcase Leadership Skills: Demonstrate your people management experience and ability to foster a collaborative environment. Mention any instances where you've led teams or integrated processes across different departments.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's operational culture and client servicing strategy. Use keywords from the job description to align your application with what the company is looking for.
How to prepare for a job interview at Harrison Holgate
✨Showcase Your Operational Expertise
Be prepared to discuss your previous experience in operational management, especially within the reinsurance sector. Highlight specific examples where you successfully managed sales pipelines, revenue tracking, and client servicing metrics.
✨Demonstrate Strategic Thinking
Think about how you would define and implement an operations strategy for the Marine team. Be ready to share your ideas on improving client servicing and operational efficiency, as well as how you would integrate a 'one team' mentality across different teams.
✨Build Relationships
Since this role requires collaboration with various stakeholders, prepare to discuss how you've built and maintained strong relationships in past roles. Share examples of how you’ve worked effectively with senior key stakeholders and cross-functional teams.
✨Prepare for KPI Discussions
Understand the importance of KPIs in operational management. Be ready to talk about how you have monitored service performance metrics in the past, identified trends, and implemented action plans to address issues. This will show your analytical skills and proactive approach.
