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- Tasks: Support customers by answering calls and emails, resolving queries, and updating databases.
- Company: Join a reputable UK head office of a global organisation with over 30 years of success.
- Benefits: Enjoy 32 days holiday, part-time hours, pension, healthcare, and one WFH day weekly after training.
- Why this job: Be part of a friendly team focused on outstanding customer service with opportunities for growth.
- Qualifications: Good knowledge of Microsoft Office, excellent communication skills, and a customer-focused attitude required.
- Other info: Immediate start available; perfect for those with experience in customer service roles.
The predicted salary is between 15000 - 19000 £ per year.
Customer Service Call Handler £19,047.60pa, NN17 1QE, 32 days holiday, part-time 11am-5pm Monday to Friday, Pension, Parking, working from home 1 day per week after training Due to continued success, a UK head office location of a global multi-branch organisation has an exciting opportunity for a Customer Service Call Handler to join their customer service team. You will be supporting customers across the UK: Answering incoming calls and responding to emails from customers Providing customer care, and assisting/resolving with and questions or queries Updating database with call information Making outbound calls to customers who have left message on internal system Raising credits for returns Liaising internally with other departments in relation to customers needs Administration duties related to the role We would expect the successful Customer Service Call Handler to be able to demonstrate a good work working knowledge of Microsoft office, and database management. Be an excellent communicator, and have a friendly, confident and customer focused telephone manner. You will be supported to become familiar with the company processes and procedures. This would be an ideal role for you if you have worked within Customer Service Advisor, Customer Service Administrator or Call Centre Operator. You will be joining the UK head office of a company that has been established for over 30 years, and has an enviable reputation in their field of distribution. Working directly with the Customer Service Manager, this role offers variety from customers on a daily basis. The organisation name is synonymous with delivering outstanding quality services, and they are keen to recruit a Customer Call Handler who strives to offer the same. With a dedicated training plan they offer ongoing training and coaching and opportunities to progress within the organisation. 32 days paid holiday per year Monday to Friday 11am to 5pm £19,047.60pa Pension & Health Care plan after qualifying period Paermanent Immediate start 1 day per week WFH after training period Please contact Alicia to discuss this role further or click apply to forward an up to date copy of your CV Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy
Contact Detail:
Travail Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Call Handler
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. This will help you align your responses during any interviews or discussions, showing that you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires a friendly and confident telephone manner, consider role-playing with a friend to simulate customer interactions.
✨Tip Number 3
Brush up on your Microsoft Office and database management skills. Being proficient in these areas will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide valuable insights into the interview process and what the company truly values in a Customer Call Handler.
We think you need these skills to ace Customer Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise skills such as communication, problem-solving, and familiarity with Microsoft Office and database management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific experiences where you provided excellent customer service and how you can contribute to the company's reputation for quality.
Highlight Key Skills: In your application, clearly outline your key skills that match the job description. Focus on your telephone manner, ability to handle queries, and any experience with administration duties.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Travail Employment Group
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what sets them apart in the customer service industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Communication Skills
As a Customer Call Handler, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare examples of how you've effectively communicated with customers in the past, showcasing your friendly and professional telephone manner.
✨Familiarise Yourself with Common Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare responses for questions like how you would handle an irate customer or how you would manage multiple queries at once. This will demonstrate your problem-solving skills and readiness for the job.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the training process, opportunities for progression, or how the team collaborates. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
