Account Manager

An established and growing medical communications agency is looking for a proactive and strategic Account Manager to join its team. This role is ideal for someone who thrives on building strong client relationships, managing complex projects, and collaborating across medical, creative, and editorial teams.

You’ll play a pivotal role in delivering impactful, high-quality healthcare communications campaigns and educational initiatives for top-tier pharmaceutical and biotech clients. Working across a range of therapy areas, you’ll ensure seamless project delivery, budget control, and client satisfaction, while contributing to the overall strategic direction of your accounts.

• Manage day-to-day client relationships, acting as a primary point of contact
• Lead the planning, coordination, and execution of multiple projects across various channels (e.g., meetings, slide decks, publications, videos, digital assets, and internal training materials)
• Oversee budgets, timelines, and project resources to ensure high-quality delivery
• Collaborate closely with medical writers, editors, designers, and external partners to maintain consistency and excellence across all outputs
• Ensure compliance with relevant codes of practice (e.g., ABPI) and client-specific SOPs
• Participate in developing strategic proposals and contributing to pitch preparation
• Monitor project progress and provide regular updates to internal stakeholders and clients
• Support junior team members through mentoring and knowledge sharing

• 2–4 years’ experience in a healthcare communications agency environment
• Proven track record of managing multiple accounts or projects simultaneously
• Strong understanding of medical communications deliverables and industry standards
• Confident client liaison skills and the ability to build trusted partnerships
• Working knowledge of the ABPI Code of Practice
• Excellent organisational skills, attention to detail, and commercial awareness
• Ability to work collaboratively in a fast-paced, cross-functional environment
• Life sciences degree preferred but not essential

• Competitive salary and annual bonus scheme
• Hybrid working with flexibility across London, Oxford, or Manchester locations
• 25 days annual leave, plus bank holidays and a buy/sell scheme
• Private medical insurance, pension contributions, and wellbeing support
• Regular team socials, training opportunities, and a friendly, supportive culture
• Clear opportunities for progression within a growing agency