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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, a Tesco subsidiary, is all about community and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to be part of exciting community events.
- Why this job: This role offers a dynamic work environment where every day brings new challenges and opportunities to shine.
- Qualifications: No specific experience needed, just a passion for helping others and a willingness to learn.
- Other info: Must pass a background check if working with Post Office Local; safety first!
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
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I know my customers and serving them with passion and pride, giving great natural service.
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I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
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I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
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Putting into practice the training I have received to ensure we work all work safely.
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Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
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Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
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Being myself, living our values, making everyone feel welcome and always following our policies.
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Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
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I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
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I always follow the think 25 policy when serving age restricted products to all customers.
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Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
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I work in a clean, tidy and organised manner keeping aisles clear of congestion.
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At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
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I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
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If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
Salary: Competitive + Benefits
Location: 3-5 Dawley road Tf1 2hw
United Kingdom
One Stop - Customer Service Assistant employer: Tesco PLC
Contact Detail:
Tesco PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarize yourself with the core values of One Stop and Tesco. Understanding their commitment to customer service and community involvement will help you align your responses during the interview.
✨Tip Number 2
Prepare examples from your past experiences where you provided excellent customer service or handled difficult situations. This will demonstrate your ability to thrive in a fast-paced retail environment.
✨Tip Number 3
Show enthusiasm for teamwork and collaboration. Highlight any experiences where you contributed to a positive team atmosphere, as this is crucial for maintaining a welcoming store environment.
✨Tip Number 4
Be ready to discuss how you would handle safety procedures and customer interactions, especially regarding age-restricted products. This shows that you take safety seriously and understand the importance of compliance.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Assistant position. Highlight key responsibilities and skills required, such as providing excellent customer service and maintaining store appearance.
Tailor Your CV: Customize your CV to reflect relevant experience in customer service or retail. Emphasize any previous roles where you demonstrated strong communication skills, teamwork, and a commitment to safety and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've improved service in past roles and how you align with the values of One Stop and Tesco.
Highlight Your Availability: In your application, clearly state your availability for shifts, especially if you can work flexible hours. This shows your willingness to adapt to the fast-paced retail environment.
How to prepare for a job interview at Tesco PLC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on serving customers with passion and pride.
✨Demonstrate Adaptability
Since the job involves working in a fast-paced environment where no day is the same, be prepared to discuss how you've successfully adapted to changing situations in previous roles. Highlight your ability to handle multiple tasks and remain calm under pressure.
✨Emphasize Teamwork and Inclusivity
Talk about your experience working in teams and how you contribute to creating an inclusive atmosphere. Mention any community or charity events you've participated in, as this shows that you align with the company's values of teamwork and community involvement.
✨Understand Safety Procedures
Familiarize yourself with safety protocols relevant to retail environments. Be ready to discuss how you prioritize safety for yourself, colleagues, and customers, and provide examples of how you've followed safety procedures in past jobs.
